54 California BMW Dealers

When buying new tires please clean them before giving the - tom

When buying new tires please clean them before giving the car back to the customers in the future.

This was a surprise. - Suzystem

This was a surprise. I originally thought I'd replace my Tesla with another! Steven Jay Marcotte was transparent, professional and pleasurable to work with! I would recommend him to our friends and family!

This was a very pleasant experience, Chris Carrillo was a - javierbenites3120javier

This was a very pleasant experience, Chris Carrillo was a true professional and even though I wasn’t planning on spending so much money he worked with me and made it reasonable, I would definitely recommend Chris when you bring your cat in for service.

I took my X3 in for service. - SR86

I took my X3 in for service. Steve.n was my advisor. He did a great job.

I worked with Mick on custom ordering an M2. - ZR

I worked with Mick on custom ordering an M2. The process was very smooth and seamless. He was transparent with the paperwork and all of that as I am not local to Berkeley and had to do everything digitally. I didn't end up waiting till the car delivery as my needs changed, but even refunding me and cancelling the order was very smooth. I loved working with them and will do so in the future when the opportunity arises.

My issue with the service department is with my service - LS1Arnett

My issue with the service department is with my service advisor (Ernie). I used the BMW site to text and leave messages for my service advisor who basically ghosted me and not replied to my texts or voice mails. I had to contact the dealership to get a response. When I picked up my car he did not acknowledge me and a previous service advisor who helped me in the past advised me my car was ready and to proceed to cashier to pay my $7,000 repair. Although it was expensive I have no complaints with the workmanship.

Amazing customer service and Service Department, Doug did - Luis Nunez

Amazing customer service and Service Department, Doug did an excellent job, he understood my needs and proposed solutions, he is very Kind! also I was surprised by how quickly they repaired my car. Thanks Century West BMW for doing an excellent job.

Tim was wonderful to deal with. - Firstbimmer

Tim was wonderful to deal with. He took the time to explain all the issues and go over various options.

Great service. - Rod

Great service. Mike was great! Answered all my questions, prices was easy and stress free. Much easier than I thought it would be.

We waited quite a while to finish a simple deal but the - esponavy

We waited quite a while to finish a simple deal but the people were pleasant, the facility is beautiful, and the end state was good.

My wife and I visited South Bay BMW to casually compare - Yaungmin

My wife and I visited South Bay BMW to casually compare gas and electric SUVs. Our advisor, Alex Chavez, did an outstanding job and worked with us to secure an incredible deal. We ended up buying an iX on the spot. Thank you, Alex, for your patience and dedication in helping us get the best possible deal! Alex, you are absolutely incredible!

I met Mike Duplessis in crisis mode with a flat tire late - fastbuck830

I met Mike Duplessis in crisis mode with a flat tire late in the day. He waited for me to limp into the dealership at almost closing time. He was so very kind and honest, giving me choices to resolve the problem. So glad I met him and will definately go to him for all my needs.

Very bad services. - Toeyer Moua

Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even available to work on my car. Another representative was assigned to work on my car and I kept waiting for a half-day. So very bad services.

It's not everyday you encounter someone who not only does - Veronique

It's not everyday you encounter someone who not only does his job thoroughly, but does it with enthusiasm and a smile. Michael Parker at BMW service department is a Gem! His follow-up is great, he keeps you informed every step of the way and genuinely cares that your concerns are resolved! Thank you. 😊

Ed Fuentes was UNBELIEVABLE! - mariafraga81

Ed Fuentes was UNBELIEVABLE! He made the whole transaction go nice and smooth, went above and beyond to make sure I was satisfied and taken care of! Ed is an incredible and valuable asset to this dealership. Highly recommend, you've got a customer for life! Thanks again BMW of Visalia!

Call them to purchases the used car, after my call they - etvorinc

Call them to purchases the used car, after my call they race internet price by $5000. Anyway, i agreed to purchase the car. They supposed to send me the paperwork to wire the money. After 2 hours waiting i call to GM, he told me car sold 20 min ago. Unprofessional people, DON'T TRUST THEM

I really had a very bad experience with Valley BMW - Lokesh

I really had a very bad experience with Valley BMW dealership. I was looking for BMW X7 and I was very firm on the price right from the start. I requested for a quote on a specific car and after discussing with a salesperson (dont want to name the person), a couple of times over 2 weeks, the salesperson said he understood my situation/budget and needed me to come to the dealership. With a pregnant wife and 4 hour round trip drive, I said I don't want to come until the deal is doable. The salesperson guaranteed that he can make the numbers work with his employee vouchers and other incentives that he can leverage to make this work. After driving to the dealership, along with my pregnant wife, the salesperson and the manager quoted me the full price and later asked me to pay 5k more than agreed price. This is very unprofessional and sad.

No response to message left with parts department. - carguy456

This morning around 9:30 AM I called the service department and asked if they could fix the head light switch on my 2001 Z3 BMW that I purchased new from the dealership. After waiting on line for ~10 minutes, I elected to leave a message. It is now 1:21 PM. There has been no response yet.

BEST BUYING EXPERIENCE EVER!!! Jeff Knepp was amazing.... - john

BEST BUYING EXPERIENCE EVER!!! Jeff Knepp was amazing. Incredibility helpful and attentive with out any pressure or urgency. Answered my questions over the phone. Had great choices when we came in. Made the process ridiculously easy and quick. Menna crushed the paperwork. In and out in under an hour.

Very friendly and cooperative service. - Kak

Very friendly and cooperative service. Tyler Henry was the best guide and very generous with us. Will definitely come back for more if needed.

I have been doing business here for several years. I have... - LeslieL

I have been doing business here for several years. I have done business with another BMW dealership many years ago ( Dealership will remain un-named) and Courtesy is a much different experience. I always feel at home and the staff. They are personable and reliable. Just purchased a new BMW with Cedric. Cedric was my sales representative a few years ago and I came right back for my next car. Cedric is knowledgeable and inspires trust. Always an enjoyable experience.

I went in to just look around, but they were so friendly... - diamondlinks

I went in to just look around, but they were so friendly and said we can get you into a BMW. So we told them what we liked they pulled up front with this 2007 328i BMW, brand new, we fell in love. Service was always great, car was great. Would do business with them again.

This dealership has the worst customer service I have... - tonycalmeiro

This dealership has the worst customer service I have ever experienced. I am an active duty service member and was on deployment a week from coming home, and was talking with the sales associate Matia who told me that there were no pending sales or offers on the BMW I wanted. So I told him I wanted to pay in cash via wire transfer that day and I would pick up the car the following saturday when I arrived back in the States. He said the only way they would hold the car is if I financed it through them so he would make a commission on the sale. even though I did not want to finance or run my credit because I offered to pay in full I had them finance the car just so they could hold it for a week while I was coming home from deployment. I received a message from Matia stating good news! you been approved and sent me the banking information to wire them the deposit for the car. Later that night he sent me a message saying do not wire the money yet, there is a deal pending and then they sold they car right from under me after forcing me to finance when I didnt want to and asked me to wire them a depoist. They are very untrustworthy and dont care about their customers or United States Servicemembers.

Dis-honest incompetent sales and service - Robert Salo

Bought $120,000 2019 M850i - multiple defects discovered on the drive home from the dealership. Car now is 1 week old - been at the dealership 4 times. Dealership totally unable to fix car - vehicle is unsafe to drive due to issues with steering , brakes and more. Contacted dealership owner. After listening to owners explanation went to BMW website only to find owner had lied about everything. And it just goes downhill from there. Dealership is forcing us to get legal representation -hows that for great service??.