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West Herr BMW of Buffalo
Williamsville, NY
224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 224 reviews
June 13, 2024
Repair work was done to my complete satisfaction although the process to inform me of what had to be repaired was delayed a day because the person handling my case didn’t go to work a particular day and no o the process to inform me of what had to be repaired was delayed a day because the person handling my case didn’t go to work a particular day and no one else called me thus delaying the repair time an extra day. That to me is totally unacceptable. You don’t delay simply because someone isn’t at work. I don’t know if I’ll be bringing in my car for further repairs unless closer to home repair shops can’t handle my problem. This was the case this time. I had to have it done at your dealership. Great dealership but tooooooo far away to get to unless I have no other choice AND no one called me with updates as the work progressed. More
by Nicolo
Employees Worked With
Jim ?
Helpful June 12, 2024
BMW Buffalo is consistently an excellent dealership to deal with my service writer Marc, Montana and everyone else at the dealership are professional and exceptional. deal with my service writer Marc, Montana and everyone else at the dealership are professional and exceptional. More
by Djo070561
Employees Worked With
Marc Montana
June 08, 2024
ALWAY GREAT service Car ready when promised GREAT communication They update you with cars progress ALWAYS available with text or phone communication Personal service advisor & they keep you informed communication They update you with cars progress ALWAYS available with text or phone communication Personal service advisor & they keep you informed about future service needs for car & invite & answer questions you may have More
by Squirt Gun
Employees Worked With
Max Roach, Mark Carrow
June 06, 2024
This BMW dealership provides efficient and high quality service. The dealership is well staffed with friendly and efficient staff. The physical surroundings are bright and clean. service. The dealership is well staffed with friendly and efficient staff. The physical surroundings are bright and clean. More
by sstownsen
Employees Worked With
Marc Montana
