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Waldorf Ford
Waldorf, MD
178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 178 reviews
June 13, 2024
Lexington Park Ford dealership apparently didn’t want to help me. They didn’t even Offer the xx line they only gave me the $40,000 escape to test drive. When I couldn’t afford the $900 or $700 payment. The help me. They didn’t even Offer the xx line they only gave me the $40,000 escape to test drive. When I couldn’t afford the $900 or $700 payment. They were done with me. I went to Waldorf Ford and Eric showed me something that I could afford And Leo help make it out to Where. I could purchase a car. Thank you, Waldorf Ford More
by Wendy
Employees Worked With
Eric
Helpful June 11, 2024
That dealership was filled with excellent customer service! Everyone was extremely nice, cheerful and funny! I felt so comfortable purchasing a car from there!! I sincerely appreciated all th service! Everyone was extremely nice, cheerful and funny! I felt so comfortable purchasing a car from there!! I sincerely appreciated all the employees that interacted w/ me! More
by cupcake.md82
Employees Worked With
Dontez
May 19, 2024
Waldorf ford is good at selling you a vehicle but when it comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for ser comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for service they take forever to call you back. I have to drive there and sit and wait to get helped and then they refuse to help and state they will call you back. Which never happens. My car sat a month here getting water pump repair that should have been covered under warranty since I bought a warranty to cover it for 5 years or 100k miles. Somehow the paperwork was filled out incorrectly and contradicts itself making it not clear when ithe warranty ends. I was told that the warranty insurance had to fix it and when I called and finally got a hold of some one they stated that the dealer had to change it in the system. I have paid over 8k of service work out of pocket that should have been covered under Insurance. This has been a horrible experience. I am still waiting on a call for my warranty to get fixed and a refund for all of the services I had to pay out of pocket due to fords negligence and horrible customer service. More
by Amanda
Employees Worked With
Finance
May 10, 2024
Absolutely thee quickest I’ve ever been in and out of a dealership with a car in my life Mr. Joe the financial guy is the best in the business hands down. Thanks Mr. Joe Messina I’m loving the 2020 F150 !! dealership with a car in my life Mr. Joe the financial guy is the best in the business hands down. Thanks Mr. Joe Messina I’m loving the 2020 F150 !! More
by Mmminor829
Employees Worked With
Joe Messina
May 08, 2024
From the time that I walk into the door of the dealership. I was treat with respect, by everyone, going went out of their way to work with me. Getting me the best deal possible. Closing was quick dealership. I was treat with respect, by everyone, going went out of their way to work with me. Getting me the best deal possible. Closing was quick and easy. More
by hesterroberto
Employees Worked With
Robert Hester check my account
May 08, 2024
Excellent Customer Service. Had the if we don't have it; I will get what you need in a reasonable amount of time feeling. This was the best purchasing experience I have out of t Had the if we don't have it; I will get what you need in a reasonable amount of time feeling. This was the best purchasing experience I have out of the three vehicles I brough from them. More
by jlane54
Employees Worked With
Randy Pyatt
May 04, 2024
Prompt, Professional , Excellent customer service, Very knowledgeable about the model of vehicle that I sought. While experience was Excellent knowledgeable about the model of vehicle that I sought. While experience was Excellent More
by The Chief
Employees Worked With
Deondre Taylor
