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Volkswagen of Salem

Salem, OR

4.3
463 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 463 reviews

June 13, 2024

Came in to have stuck hood latch repaired. Got home and it won’t open. $195 later. Now I have to go back. More

by SHELLY.MONTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
June 12, 2024

There are some things they promise to do to the car. It’s been almost 3 weeks I have not heard from them nor do phone calls get returned. More

by REVEILLEBOB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Reck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Toreson
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

This dealership rocks. They are reliable affordable and they go the extra mile for their customers. If your looking to buy a new or used auto. Volkswagen of Salem has optio More

by RMCCLAIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 12, 2024

The transportation by Uber or Lyft is great convenience feature and reduces stress and Great service from Greg More

by MICHAEL.JUDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Volkswagen of Salem responded

Michael, it's great to hear that Gregory was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 11, 2024

The only complaint I have is the state my car was in when took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than More

by BEEFYQUEENBKAY
Recommend Dealer
Yes
Employees Worked With
Tanner and Bailey
Jun 11, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 10, 2024

Advisor was exceptional (Devin). Whomever the supervisor is was combative & a detriment to the dealership. The repair was substandard, & the problem made worse than it was when we br More

by ROBINROBER
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Devin - 5 + stars, an asset.
Jun 13, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 10, 2024

I had a great experience while visiting. The sales person was very professional. I would really recommend. More

by ALFONSOVENTURA60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yesenia Escobedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Volkswagen of Salem responded

Alfonso, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Yesenia and our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 09, 2024

Tayler was awesome - listened well and found a way to meet my very specific requirements. More

by RICKJHANSON
Recommend Dealer
Yes
Employees Worked With
Tayler
Jun 09, 2024 -

Volkswagen of Salem responded

Thank you, Rick, for taking the time to share your thoughts on working with our team. We're glad to hear Tayler delivered such a great experience! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 07, 2024

I go in with a specific issue and usually come out with more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know More

by vw17phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 06, 2024

We were treated very well with minimal wait time. We really liked Brandon our sales man. I would purchase here Hain. More

by SWILBRICHT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon ?
Jun 07, 2024 -

Volkswagen of Salem responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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