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Volkswagen of Fairfield
Fairfield, CA
57 Reviews
Volkswagen of Fairfield is the second dealership owned by Fairfield Automotive Partners, a partnership between two family-owned businesses – the Denver-based Schomp Automotive Group and Third Set Partners, an African-American company based in Northern California.
Volkswagen of Fairfield operates under the One Price. One Person. One Hour.® philosophy, and offers guests “A Better Way” to experience auto sales and service.
“A Better Way” means providing guests with a superior experience while creating a healthy work-life balance for employees with excellent career training and advancement opportunities. It also includes robust community involvement and philanthropy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 57 reviews
June 05, 2024
Friendly Informative Helpful Supportive Welcome Group Patient Positive Polite Respectful Proactive Understanding Caring Listen Great customer service! Group Patient Positive Polite Respectful Proactive Understanding Caring Listen Great customer service! More
by nefgael
Employees Worked With
Helpful June 03, 2024
Everyone was super friendly and helpful. I felt completely taken care of. It was a different experience than I have been used to. I had a goal car and price in mind and Suzie made it happen. I felt completely taken care of. It was a different experience than I have been used to. I had a goal car and price in mind and Suzie made it happen. I will definitely come back to VW Fairfield when it is time for a new car! More
by stomatis2002
June 01, 2024
Over 6 thousand dollars in repairs in less than 2 months of ownership....RUN from this dealership!!!! My experience was a disaster and because of many misrepresentations made, I have been consulting with a of ownership....RUN from this dealership!!!! My experience was a disaster and because of many misrepresentations made, I have been consulting with an attorney. Every interaction, from the GM, Sales Mgr, and dealers... exemplified why society distrusts used car dealers (shop elsewhere). We took the car back for repair when it started making bizarre noises, around 30 days after purchase. The service department lied about repairs, and the vehicle's condition sending us on our way in a car not safe for use. In the end, the General manager continues to stand by the Lèmon and actually blamed me for trusting their lies. More
by metros_plucky.0w
Employees Worked With
general manager
May 31, 2024
Susie is one of the nicest and most relatable sales consultants I’ve ever met. She genuinely cares about her customers and is always willing to do the right thing and go above and beyond when needed! Y consultants I’ve ever met. She genuinely cares about her customers and is always willing to do the right thing and go above and beyond when needed! You always feel comfortable with her and she always has your best interest in mind! 10/10!!! More
by mrp5150
Employees Worked With
May 28, 2024
Suzie is the best! !!! She is so knowledgeable and KIND! She’s you’re go to girl! !!! She is so knowledgeable and KIND! She’s you’re go to girl! More
by Dominique Sleeper
Employees Worked With
May 26, 2024
Susie went above and beyond to make a video so I can see the car sense I live in Sacramento Ca Thank you! Chris J Shot Media Films the car sense I live in Sacramento Ca Thank you! Chris J Shot Media Films More
by shotmediafilmz
Employees Worked With
May 26, 2024
Suzie was Excellent. She was very kind and Professional.. When I decide if this something I would want compliments I will definitely ask for her. She was very kind and Professional.. When I decide if this something I would want compliments I will definitely ask for her. More
by lorettaaboyette
Employees Worked With
May 24, 2024
Great service. Answered all my questions and very friendly staff. Keep up the good work. Answered all my questions and very friendly staff. Keep up the good work. More
by tremax35
Employees Worked With
May 22, 2024
I fell in "Love" with Suzie, she is an amazing person, salesperson, and businesswoman. Suzie has integrity which reflects the dealership as well. I wish I had to buy cars like bananas so I could see her a salesperson, and businesswoman. Suzie has integrity which reflects the dealership as well. I wish I had to buy cars like bananas so I could see her all the time! Great experience! Thank you Suzie for your time, dedication, and energy in checking out my preferences taking videos, etc. It is not easy dealing with salespeople long distance. It was so easy to trust you. The video's help so much! More
by petlink7
Employees Worked With
May 22, 2024
Suzie was very helpful and answered all my questions regarding my VW. I would recommend her to my friends for any future purchase. regarding my VW. I would recommend her to my friends for any future purchase. More
by MAG227
Employees Worked With
