Volkswagen of Downtown Chicago
Chicago, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Luis has been awesome thanks so much for all you do for me and my car! me and my car! More
Great customer service! Connor made my car shopping experience one of a kind! It was easygoing & informative. I Appreciate the attentiveness & patience while I looked at my Connor made my car shopping experience one of a kind! It was easygoing & informative. I Appreciate the attentiveness & patience while I looked at my car options. Great doing business! More
I appreciated the transparency in reviewing and showing in a video the additional work that they proposed to do. I booked my appointment in the VW app but apparently they do not take those appointments. It in a video the additional work that they proposed to do. I booked my appointment in the VW app but apparently they do not take those appointments. It was for a Friday at 3pm. It was for a routine oil change and check up and warranty. I had to go the next day and drop the car on a first arrived first served base. I was the second in line. It took about 4 hours to get my car back. They have a nice waiting room with a coffee machine and wi-fi. Overall good experience, the booking system needs improvement or they should remove themselves from the app. More
Terrible communication. Took a week to get an oil change completed. Phone system doesn't work. 30 minutes on hold trying to talkvto adviser. Offer of loaner was communica Took a week to get an oil change completed. Phone system doesn't work. 30 minutes on hold trying to talkvto adviser. Offer of loaner was communicated via voice mail and no one answered when I called back. More
Excellent service and great staff, we will be back again for our next required service. for our next required service. More
Helpful, kind, efficient. I felt comfortable and in good care the whole time! Thanks so much. I felt comfortable and in good care the whole time! Thanks so much. More
They were great. Even though we came in with a lower-end budget, they still treated us like if we were high-end costumers. They were super family friendly and allowed Even though we came in with a lower-end budget, they still treated us like if we were high-end costumers. They were super family friendly and allowed my 2 year son to play around. They have so many entertaining items for kids which made the process so much easier since I knew my son was having fun as well. They were super nice and made sure everything was within our budget! 10/10 would come again. More
I’ve only bought from this dealership and every time it is an outstanding experience is an outstanding experience More
This is my third VW at this dealership. I have found the staff very professional. I worked with Jon Oomans and he answered all my questions and concerns and made the process very smooth and I have found the staff very professional. I worked with Jon Oomans and he answered all my questions and concerns and made the process very smooth and efficient. More
Michael was very transparent with his commitments which I really like.. For ex. The time it might take to service the car. I also appreciate his commitment to getting a part replaced. He ensured the timel really like.. For ex. The time it might take to service the car. I also appreciate his commitment to getting a part replaced. He ensured the timelines are met, he adhered to my request(which he could have easily denied) even if that required going out of his way, he followed up nicely. Overall, it was a pleasant experience. More