Van Nuys Chrysler Dodge Jeep Ram

It’s Very easy process. Very friendly Customer service and very knowledgeable. The car was done in few hours Very friendly Customer service and very knowledgeable. The car was done in few hours More

Nick and Chase ! Both high level managers that went above and beyond my expectations after that fact! Early December 2023 my wife And I were pondering over what Sunda Both high level managers that went above and beyond my expectations after that fact! Early December 2023 my wife And I were pondering over what Sunday/road trip fun behicle to buy or lease, we started searching online and ended up between the Bronco, Wrangler or the new Tacoma. Our first stop Van Nuys CDJR ! We were greeted by a sales associate (don’t remember his name) but very professional,polite and uber patient! We road tested a couple of Wrangle models and left to check out the other brands. We really loved the new Tacoma but they had horrible customer service. We went back Jan 4th 2024 and leased A 2024 Wrangler Runicon 4xe from the same sales associate, ohhh the finance guy Ross was very detailed during the contract portion and took his time explaining every piece of the paperwork!Durning the negations we agreed to running boards as our rubicon had rock sliders instead of a stepboard/runnngboard and a 2nd master key as we were notified afterwards that they had lost it! Weeks go by, my Husband Stephen calls the dealership numerous times but no luck getting in touch with anyone, now we’re in February and still no running boards nor a key. We drove in on a Friday and was greeted by a manager. He checked on the status and said it’s on back order and you’ll get a call from me once we have them, smiled and walked us to the door. We tried calling him 2-3 times a week for an update but never got a hold of him nor did he ever call us back! Now we’re creeping into May! I drive to the dealer furiously! Walk in and ask for that manager but he was off and Chase approached me asking how he can assist in resolving the matter so I told him the story , he said I’ll figure it out for you right now please allow me 5-10 min to pull you’re info so he can sort it out , okay I’ll give him a chance to see how he can help. He comes back 5 minutes later with his manager Nick! Nick greeted me with a smile and said it’ll be all handled today! I said it’s not in back order? He replied I’m going to pull up a Wrangler with a full tank of gas for you to go about your day and will call you once the key and the boards are installed and he asked if he were to need the car overnight and get it delivered to me by noon the next day. I hesitated a bit but I felt he was genuinely going to use all his resources to get this fine for me so I agreed and left moments later. Roughly about four hours go by and I get a call, Hi it’s Nick and Chase in the background Hello! Where are you now? They ask, I’m at work I replied . Would you like us to deliver it now to your work or drop it off at your house and leave the keys in the mailbox ? I asked how do I get rental back to you? And they both responded , keep it at the house and we will pick up first thing in the morning so you don’t waste time out of your day driving back to us. I get home in the evening and there she was parked on the driveway, cleaned with a full tank of gas! I highly recommend them for your next car shopping/buying experience ! I call them for everything now and they are always responsive and willing to help! We appreciate you guys! Thank you Nick and Chase! More

WARNING! DANGER! STAY AWAY FROM DODGE. THEY DON’T CARE ABOUT YOU, YOUR CAR, OR HUMAN DECENCY This is quite the saga, but I’ll keep it as short as possible DANGER! STAY AWAY FROM DODGE. THEY DON’T CARE ABOUT YOU, YOUR CAR, OR HUMAN DECENCY This is quite the saga, but I’ll keep it as short as possible for the interest of Google reviews. I purchased a 23 Dodge Hornet from Rydell Chrysler Dodge back in August 2023. I had initially tried to purchase the vehicle from the location in Van Nuys. However, the sales team there was extremely rude and ignored me. Long story short I went to Rydell and the sales process was relatively smooth, aside from the fact that we ran out of gas on the test drive. I should’ve taken that as a sign and walked away because it’s been nothing but problems ever since. Almost immediately off the lot, the car began to inform me that many of its systems weren’t working by an array of lights on the dashboard. They would go on and off intermittently ever since I had purchased the car. Annoying but not enough reason to be concerned for my safety, it seemed. That was until the accelerator began to malfunction. On one instance, I was trying to accelerate out of an intersection and could not because of the failure. Scary and dangerous. I immediately made an appointment at the dealership at which I purchased the vehicle. Even though I told them what was going on with the dangerous accelerator, they gave me an appointment weeks later. On the day of my appointment I arrived with a dash full of lights. I told them about the accelerator as well, which was my main concern. I left and was called in a few days to pick up the vehicle. They informed me that they performed software updates throughout the vehicle as well as adding a few jumper harnesses according to the invoice. In response to the throttle not working, according to them, it was “RELATED TO MODULE UPDATES” essentially they admitted that this was a known issue that they “fixed” with “module updates”. When I’m driving a vehicle I need to know for certain that there will be no issues when I push the accelerator, especially on a brand new vehicle. It seemed really discomforting that they would admit this fault to begin with. However, I talked with my advisor, David Garcia and he assured me that everything was fixed. The next issue was that even after having my car for three days, they didn’t wash it whatsoever. I had to ask before I left if they forgot to do that. David apologized and halfheartedly said oops. Yes. We forgot. I’m sorry. So, they grabbed my car and did a sloppy 15 minute wash job. Being exhausted from this ordeal I just took the keys and left. About three minutes up the road I realized there were still lights on my dashboard. So I immediately turned around. I pulled back into the bay and right up to David and told him that there were still lights on my dashboard, and one of the other issues I had mentioned earlier had not been fixed regarding a loud high-pitched noise coming through the radio while making phone calls. Being unsure of what to do himself David asked for the manager of the service department. His name is Rick Guzman. Rick came out as I was sitting in the passenger seat of my car so that I could show him exactly what’s going on. He got in the driver seat and closed the door. At that point, I tried to replicate the high-pitched noise and I was successful. Rick heard it too, but insisted there was not much he could do about it. I tried to explain that it prevented me from being able to drive normally since having hands-free option in the car is imperative nowadays. He seemed to get annoyed at me at this point and raised his voice pretty loudly, which scared me. I asked him immediately to get out of my car so that I could leave, which I did. About five minutes later, the dealership called me and told me that they left their diagnostic tool in my car and needed me to come back AGAIN. The service manager had just made me literally fear for my physical safety in my own car. I was still shaking when they called. I will never be returning to that dealership. More

polite and answered all my questions and requests and had it done the same day when they first estimated 2-4 days it done the same day when they first estimated 2-4 days More

Great to work with ! Fast, and free delivery of a Nice New RAM Flatbed Truck ! Will happily purchase from again ! Fast, and free delivery of a Nice New RAM Flatbed Truck ! Will happily purchase from again ! More

Thank you for outstanding customer service That I recived during my visit. Vahe was very knowledgeable and in the short time he was able to determine issue and get it fixed. . during my visit. Vahe was very knowledgeable and in the short time he was able to determine issue and get it fixed. . More

Service Advisor Hector is a prime paragon of a customer service professional. From the greeting, the in-between, to the finish, it was a classy display of authentic customer care & service. Hats off from o service professional. From the greeting, the in-between, to the finish, it was a classy display of authentic customer care & service. Hats off from one customer service professional to another!!! More

Mike the salesman was good and I really like the deal. I got much appreciated. I got much appreciated. More