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Universal Hyundai

Orlando, FL

4.5
4,042 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership

12801 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 4,042 reviews

June 13, 2024

Thank you so much, Giovannie, for your knowledge and assistance while we were making our decision to purchase our wonderful Genesis G70. We were really impressed by how professional and helpful Giovanni More

by Speedy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanne Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Murillo
Jun 13, 2024 -

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 13, 2024

The service at this dealership is frankly awful. DON'T buy a Hyundai if you're going to have to use this dealership for Service, or at least drive a little bit further and buy from Holler or Greenw More

by Verified Orlando Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rhoda Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garces
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Todo muy excelente el trato las instalaciones todo excelente lo único que desearía próximamente que el proceso no fuera muy demorado y de resto bien muy contento More

by sojavi03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Karlski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Fue una experiencia muy buena y nos atendieron súper bien, muy increíble quedé súper satisfecha. More

by MARIANAG.ROMERO17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
darrin diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Universal Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 09, 2024

Excelente servicio estoy muy contenta y muy agradecida, el vendedor es muy bueno en un futuro consideramos comprar otro vehículo More

by CARMENLANTIGUA48
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Universal Hyundai responded

Carmen, It's great to hear that Jose was able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 09, 2024

The service is not very efficient when it comes to repairs, the Santa Fe 2022 trucks have problems with the injectors, I have already taken mine 3 times for the same thing and even though they were th More

by Santa fe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No recuerdo el nombre
Jun 11, 2024 -

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

June 07, 2024

Manager was nice. Sam is awesome. This is my son’s first experience of buying a car. So far so good. Let’s hope the leak doesn’t come back. More

by AAnghef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam and Richard
Jun 08, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 07, 2024

Very kind and very helpful. I loved how I didn't feel rushed, and they helped me find the car I wanted the process was very simple sure that I left with the best deal More

by michael_bayron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Universal Hyundai responded

Thank you so much, Michael, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 07, 2024

Edit: took me over 4 hours for an oil change. Victor did not want to come out to hand me my paperwork and keys. I stood by my car for 20 minutes as people were trying to locate him and my stuff. More

by Liv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Fuentes
Jun 11, 2024 -

Universal Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gina Nava Reputation Manager gnava1@universalhyundai.com

June 06, 2024

It’s good, but you have to make sure everything works with your car. I bought mine brand new and unfortunately the touch screen don’t work properly and turns off. More

by SARAMEDINA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Universal Hyundai responded

Thank you, Sara, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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