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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,035 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,035 reviews

June 13, 2024

Outstanding Dealership and Service. I have Been buying here for over 30 years. David G. is professional, trustworthy and knowledgeable. More

by efaliskie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2024

When I walked in the front door I was greeted. I asked for Jeff and was told he is standing right there. Jeff Felkowski introduced himself and I told him who is was and who sent me. We went to his More

by MUDSHOW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 11, 2024

I had a great experience with the Toyota of Scranton dealership. Very courteous customer service. More

by WUMANTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear WUMANTIS, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a great visit and that our customer service met your expectations. Your kind words are greatly appreciated, and we look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Helpful
June 11, 2024

One of the best dealerships I’ve dealt with staff is Outstanding Friendly and Professional made buying my Tundra very easy More

by PCASEY1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Len Gierzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Toyota of Scranton responded

Thank you, PCASEY1966, for your fantastic review! We're thrilled to hear that you had such a positive experience with our team and that we could make the process of buying your Tundra easy and enjoyable. Your kind words about our outstanding, friendly, and professional staff mean a lot to us. Enjoy your new Tundra, and we look forward to serving you again in the future! Best regards, Customer Experience Team Toyota of Scranton

Helpful
June 11, 2024

The service department, as usual, was great My visit to the sales department was not.. More

by TOMMICK08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Toyota of Scranton responded

TOMMICK08, Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with our service department. However, we're sorry to learn that your visit to the sales department did not meet your expectations. We take all feedback seriously and would appreciate the opportunity to discuss your experience further. Please contact us at 570.702.8776, so we can help address your concerns and work towards improving our service. Best regards, The Customer Experience Team Toyota of Scranton

Helpful
June 10, 2024

Scranton Toyota has a one of a kind dealership complete with cafe and private spaces to conduct personal business. It was an overall very enjoyable experience. I would recommend this dealership to anyone. More

by JOHNVACCARO300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear John Vaccaro, Thank you for your wonderful review! We're delighted to hear that you enjoyed our unique dealership amenities, including the café and private spaces for personal business. Your recommendation means a lot to us. We're glad you had an enjoyable experience and we look forward to welcoming you back to Toyota of Scranton in the future. Best regards, The Toyota of Scranton Team

Jun 12, 2024 -

JOHNVACCARO300 responded

KEEP UP the fine work! John V.

Jun 13, 2024 -

Toyota of Scranton responded

John Vaccaro, Thank you for your message. That is the goal. to provide our customers with top notch experience at every visit to our dealership. Take care, The Customer Experience Team Toyota of Scranton

Helpful
June 10, 2024

First time having service done there and was very impressed!!! Great job keep it going and you’ll have a repeat customer More

by JOSEPH.PICHIARELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear Joseph Pichiarello, Thank you for your kind review! We're thrilled to hear that your first service experience with us left a great impression. Your positive feedback motivates us to continue delivering excellent service. We look forward to welcoming you back as a repeat customer. Best regards, The Toyota of Scranton Team

Helpful
June 10, 2024

Chelsea was great but everything took way too long the first day and great the 2nd day More

by BARBBOBHAYWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear BarbBobHayward, Thank you for your feedback and for highlighting Chelsea's great service. We apologize for the delays you experienced on the first day and appreciate your patience. We're glad to hear that the second day went well. Your input is valuable as we strive to improve our service. We hope to provide a more seamless experience for you in the future. Best regards, The Toyota of Scranton Team

Helpful
June 08, 2024

One month old Used Car, Toyota known defective part, $1000 bill! Repair and service staff were good. More

by Musil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear Musil, Thank you for your feedback and for acknowledging the efforts of our repair and service staff. We apologize for the inconvenience you experienced with the defective part in your recently purchased used car. Your satisfaction is important to us, and we strive to provide quality vehicles and service. Please reach out to us directly so we can discuss your situation further and see how we can assist you. Best regards, The Toyota of Scranton Guest Experience Team 570.702.8776

Helpful
June 08, 2024

very good I would recommend this deanship to anyone looking for a new vehicle good service More

by JER05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear JER05, Thank you for your kind review! We're thrilled to hear that you had a very good experience with us. Your recommendation means a lot, and we're glad our service met your expectations. We look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

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