Toyota of Murfreesboro

I made a offer on one of there vehicals, they called me back and accepted my offer. The next day I had my credit union call them to setup the information for my loan. After several hours of not hearing fro back and accepted my offer. The next day I had my credit union call them to setup the information for my loan. After several hours of not hearing from the dealership, they finally called and said they could not sell me the car for the agreed price because they would loose money. I spoke with Thomas Bruce and ask him if he was going to keep his word and sell me the car for the agreed price and he said I'm not going to loose money. A person is as only good as there word, so you be the judge if you want to do business with people like this. More

Perhaps if we treated our customers, new and old, as we would want those closest to us treated, things would be handled different. I had an oil change less than a week ago there. After the oil change I par would want those closest to us treated, things would be handled different. I had an oil change less than a week ago there. After the oil change I parked it in the garage and went to work 12 hours the next day. I came out to parking garage, I found breakage by gear shift, I called the service manager, took a picture and then brought it in to the dealership. After talking to more than one manager, they are denying any responsibility for this damage. They say that they don't use any chemicals that could possibly do this damage. I just wish they would own this accident that happened while my 4 runner was in their possession. Looking at all their very poor reviews now, should have told me how much they care to make things right. I am glad the managers, Charleen and Matt, can live with knowing they lied about the chemicals that are used in the service department that could accidentally do damage like this to my new car that just had its first oil change with them. Accidents happen and I wish they would have just owned it. I did not wait a week or months. I contacted them as soon as I saw this chemical spill break down in the area by my gear shift, less than 36 hours after I left the dealership. I felt like I was asking for a new heart on behalf of one of my patients at work. Deny, Deny, Deny is their motto. Save yourself the energy and never using this place. More

A Rating of 1 is too generous. Be aware of shady practices at this Dealership. Have a credit score of 850, putting 10,000 down on a Venza and offered 10%apr. About to walk, finance Be aware of shady practices at this Dealership. Have a credit score of 850, putting 10,000 down on a Venza and offered 10%apr. About to walk, finance lady comes back moments later 8.7%apr. began to exit, when Manager approaches and offers 5.9%apr. Why wasn’t 5.9% offered up front because if they can get the buyer to pay 10% that’s more money in their pocket. Do not like dishonest people! And now after contacting them to return my registration from my car that they took, I still haven’t received it via email More

Had an incredible experience with Matthew Breaux. We were in the market for a Tundra and Matthew was incredible helpful and genuine. We were able to work out a deal remotely which was completely h We were in the market for a Tundra and Matthew was incredible helpful and genuine. We were able to work out a deal remotely which was completely honored when we traveled in. We were worried about bringing our three children under 3 into the dealership but everyone was extremely kind and accommodating! At one point my daughter asked for a bandaid and out of nowhere Will, the finance professional working with us, whipped out a pack of Toyota bandaids. Made my daughter’s day! I will absolutely work with Matthew again. I even took some of his business cards to hand out. More

A 1 star rating is too high for this dealership. This dealership lacks integrity to stand behind the warranty and insists on charging for everything possible and tries to add unneeded services to in This dealership lacks integrity to stand behind the warranty and insists on charging for everything possible and tries to add unneeded services to increase charges. Toyota makes a fine product however the corporation needs seriously to get new owner for this dealership if it is to maintain the quality product and customer service that built Toyota in the US. More

The service advisor I just spoke to was extremely unhelpful and unpleasant and further justifies my reasons for never using them, not even for recalls now. And I'll also be buying from another deale unhelpful and unpleasant and further justifies my reasons for never using them, not even for recalls now. And I'll also be buying from another dealership. More

This is not only a 'thank you' for the assistance provided in the sale of an acquired truck ... moreover, it is an expression of commendation for the exemplary manner in which an astounding employee provided in the sale of an acquired truck ... moreover, it is an expression of commendation for the exemplary manner in which an astounding employee performed his duties. Lino Lovrenovic's demeanor represents this dealership impressively. He was extremely knowledgeable about the availability of inventory, particulars about the vehicle we were considering and he made sure that acquisition process was clearly understood. At no time was there an inkling of pressure. Although the vehicle of interest was already clean, he had it detailed for absolutely immaculate presentation. The paperwork process was smooth and taking delivery was more pleasurable than imagined. This experience is how buying a vehicle should transpire. It is the type of service that affirms the decision to pass other dealerships in order to reach and do business with Toyota of Murfreesboro. Selling us the truck is appreciated ... but the service is gratifying! It is truly inspirational to see such caliber of professionalism with emphasis on customer service. Congratulations on 'getting it right' with Lino as a valuable asset on the Toyota of Murfreesboro sales team. More

The service department will waste your time. You’ll see your vehicle appear from the service bay and think you’re done. Think again! Your trip will be extended unnecessarily by a half hour with You’ll see your vehicle appear from the service bay and think you’re done. Think again! Your trip will be extended unnecessarily by a half hour with the single customer-facing employee slog’s through all the other customers. It’s silly that management is willing to have a single employee responsible for all that. It’s worse that they don’t respect customers enough to have additional staff. More