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Toyota of Des Moines
Grimes, IA
4,935 Reviews
We would like to thank you for visiting Toyota of Des Moines dealerrater.com site.
When we opened the doors of Toyota of Des Moines many years ago, we developed two simple philosophies for our long-term success:
#1: Treat every single person who walks through our doors the same way we would expect to be treated.
#2: Once someone has become our customer, he or she is our customer for life. It's a spirit you'll see in everything we do here.
One visit to Toyota of Des Moines and you will see what sets us apart from any other dealership. If you live in the state of Iowa, you deserve to let Toyota of Des Moines show you why Iowans buy their cars, trucks, and sport utility vehicles here.
We are located in Grimes, Iowa, just off Interstate 35/80 at the Highway 141 exit. No other dealer in the State sells more new and used retail vehicles than Toyota of Des Moines, this includes Ford, GM, Dodge, Nissan and Honda Dealers**.
In the Polk County our total new monthly sales exceed what the combined sales of new Hondas and Nissan vehicles month after month**.
Winner of the President's Cabinet Award for the past 4 years, this means we are one of the Top 12 Toyota Dealers in the Nation !
This is not an easy accomplishment considering that there are over 1200 dealers in the US alone.
That's ranking in the top 1% !
You would have to travel hundreds of miles before you would find another dealer of this caliber.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 4,935 reviews
June 13, 2024
Friendly and speedy service. Very knowledgeable and willing to answer any question. Pleasant to work with. Very knowledgeable and willing to answer any question. Pleasant to work with. More
by NO20
Verified Customer
Helpful June 12, 2024
Quoted $630 + tax. This includes diagnostic & part. Paid $207 diagnostic and $530 for part. Unhappy that quote over $100 off. When I said something, he tried telling m This includes diagnostic & part. Paid $207 diagnostic and $530 for part. Unhappy that quote over $100 off. When I said something, he tried telling me that it came in under quote. I thought that $737 was more than $630. More
by Emily061578
June 12, 2024
The sales area was good. A little stingy with my trade-in, but we eventually came to an agreement. The delivery area was OK, but not great. The presentation was a little ch A little stingy with my trade-in, but we eventually came to an agreement. The delivery area was OK, but not great. The presentation was a little chaotic. I think the coordinator knew his stuff, but the presentation could use some work. I had a tonneau cover installed and it was done incorrectly. I had to return a week later and get it fixed. I was told the normal installer was on vacation the week I bought the truck. I'm still not sure if it's correct. The parts area had very limited accessories for the truck. No bed mat, no running boards. I found 2 scratches on the truck the day I agreed to buy it. I was told they would be fixed when I picked up the truck...didn't happen. Still waiting for a call to get them fixed. All in all it was a good experience, but not a great one. More
by FAST1993
June 12, 2024
Walking into the Dealership I didn’t know what to expect, but PJ turns it into a fun time. I definitely gave it a 5👍🏽 but PJ turns it into a fun time. I definitely gave it a 5👍🏽 More
by ZARWAYRUTH
Employees Worked With
June 12, 2024
Excellent salesmanship; not over-bearing. Training on new car could have been a bit slower with room for questions. Training on new car could have been a bit slower with room for questions. More
by KATHRYNPIERSON
June 11, 2024
Had an issue after a brake repair. I complained that it took a week to repair, Toyota went out of their way to make it right with me as well as fix the issue. Great work Toyota!! I complained that it took a week to repair, Toyota went out of their way to make it right with me as well as fix the issue. Great work Toyota!! More
by JOSH@OTB-WEB.COM
Employees Worked With
June 11, 2024
Was very polite and accommodating. Service was done in a timely manner. Having coffee while I wait is nice. Service was done in a timely manner. Having coffee while I wait is nice. More
by JOHNDBURROW74
Employees Worked With
June 11, 2024
Treated well. Told costs before service. Comfortable waiting area. Helpful video of service provided. Detailed written report. Told costs before service. Comfortable waiting area. Helpful video of service provided. Detailed written report. More
by PROPREV
Employees Worked With
Jose and Terry
June 11, 2024
Excellent service completed in reasonable time. Chris was able to answer all my questions.Definitely would recommend Toyota service. Chris was able to answer all my questions.Definitely would recommend Toyota service. More
by Mary Messler
