Tony Serra Highland Nissan

I was there on June 5 hoping to buy 2017 Chrysler Pacifica. I test drove the van and it had a check engine light on and my salesperson Courtney told me they order an O2 sensor and it will be in a cou Pacifica. I test drove the van and it had a check engine light on and my salesperson Courtney told me they order an O2 sensor and it will be in a couple of days. No problem. So I received the sale agreement and to my surprise they add 2 items I did not want or ask for. The first item Apex brake light system for $695 and an antitheft systems for $595 a total of $1290. The manger Dave told me they put it on very vehicle? And he would only charge me $300 for the 2 items I did not want or ask for. The I received an email from Lou D asking me to remove my negative review. I respond to him that it was the truth and I would not take it down. I will not be back. Chris B More

From the moment I stepped into the dealership, I was greeted with warmth and professionalism. Luo Djokic's attention to detail and personalized approach made me feel truly valued as a customer. He took greeted with warmth and professionalism. Luo Djokic's attention to detail and personalized approach made me feel truly valued as a customer. He took the time to understand my needs and preferences, guiding me through the entire process with patience and expertise. Moreover, the deal that Luo helped me secure exceeded my expectations in every way. Not only did he ensure that I got an incredible price, but he also went above and beyond to tailor the offer to suit my specific requirements. I couldn't be happier with the outcome, and it's all thanks to Luo's dedication and hard work. I would wholeheartedly recommend Highland Nissan and, in particular, Luo Djokic to anyone in search of a seamless and rewarding car buying experience. Their commitment to customer satisfaction and their personalized service set them apart from the rest. Once again, thank you, Tonny Serra and the entire team at Highland Nissan, for making my car buying journey such a memorable and enjoyable one. More

Jenny was my salesperson and she made the whole process very quick and easy for me. She made sure to walk me through all of the features of the car and the app on my phone. I had no questions when I left w very quick and easy for me. She made sure to walk me through all of the features of the car and the app on my phone. I had no questions when I left with my new car! More

WORST PLACE TO BUY A CAR They will lie to your face! My son bought a car for a set agreed upon price. We asked before we paid if the registration for 2023 was included and told yes. My son was told they My son bought a car for a set agreed upon price. We asked before we paid if the registration for 2023 was included and told yes. My son was told they (the Dealership) HAD to renew his registration for 2023 because his birthday was too close (In 2 weeks) for them not to. He had asked the dealership salesperson and (acting because they change like underwear) GM if was included and he said yes. He was also told the previous owner was sending the second key fob, but lied about that as well. RUN, DONT BUY A CAR HERE THEY LIE TO YOUR FACE! THIS WAS THE RUDE AND OBNOXIOUS RESPONSE I RECEIVED: Hi Sherry Smith, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We are a car dealership that provides a service to our customers. Registration and license plates are a state requirement. THESE ARE AND HAVE ALWAYS BEEN THE RESPONSIBILITY OF THE VEHICLE OWNER! It is also common sense that you can not transfer an expired registration which is what you provided. If you are unaware of this, ignorance is no excuse according to the Secretary of State of MI. The GM never once spoke with you during your purchase, this I can assure you as I am the GM. If you would have spoken with me, I would have informed you that you can not transfer an expired registration without renewing it. I would have then asked how you will be paying for the new registration as it is YOUR responsibility as a registered driver in the State of MI. Everyone pays for their own plates so I'm not sure why you thought you could be the exception to the rule. The previous owner did say he was mailing the second key but he must have forgot. You can assume he lied but I like to give the customer a benefit of doubt and assume he got busy with his other life matters. Assuming things is not reality so I wanted to tell you the facts of plate responsibility. MY RESPONSE: The only assumption made was by you in thinking that scamming customers gets you anywhere. Praying you will answer for your actions in this life, and someone will put you in your place very soon. So very sad that dealerships like you are allowed to take advantage of people. Shame on you. More