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Surprise Ford

Surprise, AZ

1.8
187 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 187 reviews

June 03, 2024

I purchased a new Ford Edge here last year. The sales team was average. But when bringing car in for service, my rating has dropped. Quality of work seems ok, but there is no process for checki More

by dennislhardy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
Jun 05, 2024 -

Surprise Ford responded

Dennis, we’d like to into this situation and gather more details from you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.

April 01, 2024

While waiting OUTSIDE for service, I asked to have the blaring music turned down. I was told they had to contact corporate to do this simple task. Finally a manager came out to let me know the music wasn More

by ScootersMom
Purchase Time
Recommend Dealer
No
Employees Worked With
Beefy looking eyebrow shaved guy. Would be nice and professional had he introduced himself.
Apr 01, 2024 -

ScootersMom responded

Please respond with Corporates phone number please. I actually would like to chat with the regional manager. Thank you.

Apr 04, 2024 -

Surprise Ford responded

Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience to discuss any concerns further.

March 28, 2024

The check engine light came on for a day on my 2011 F-250 and then went off. Because I was pulling a 36 foot 5th wheel I wanted it checked prior to travel. I took it to Surprise Ford and it was diagnosed w More

by jerryflaming
Recommend Dealer
No
Employees Worked With
Julian, Anoeil
Apr 01, 2024 -

Surprise Ford responded

Jerry, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.

December 11, 2023

If I could rate them a zero, I would. I took my 2022 Ford Maverick in for a tire rotation, oil change and several recalls. They told me it would be one week. After one week, I had not hea More

by brucem1003
Recommend Dealer
No
Employees Worked With
David
Dec 11, 2023 -

Surprise Ford responded

We are disappointed to hear this as this is not the level of service we want to provide our customers. We are unable to identify you by this screenname to reach out directly so please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.

November 26, 2023

My 2017 Ford Edge started running rough and the check engine light would come on. I took it to Surprise Ford in March 2023 to get evaluated and repaired. They concluded that I needed all the spark plugs More

by Armeltron
Recommend Dealer
No
Employees Worked With
Joe
Nov 30, 2023 -

Surprise Ford responded

We’re disappointed to hear this feedback related to your service work and that you have been unable to connect with our team to discuss it. We are unable to identify you by this screenname to reach out directly so please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further

October 16, 2023

Took my 2018 Ford Escape in at the beginning of June. I didn't get it back until a month later. During all of this, I was told that half way through by my adviser Dave, because of having all these things More

by greasergal
Recommend Dealer
No
Employees Worked With
Dave
Oct 20, 2023 -

Surprise Ford responded

We’d like the opportunity to look into this situation and speak about it directly with you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.

October 08, 2023

Took my 2009 ford F150 because it wouldn't start, after 5 business days 7 regular days they finally looked at it. My truck was broken into while on their lot, stole my stereo/DVD player, and everything in my More

by lopezjr4463
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe service department
Oct 11, 2023 -

Surprise Ford responded

We take theft accusations very seriously. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.

October 05, 2023

Have had my truck in service since August 6th and it is now October 4th, I have had to pay for a rental for 40+ days, no loaner car until warranty kicked in and only gave me 10 days. Truck is still sitting More

by emanuel
Recommend Dealer
No
Employees Worked With
N/a
Oct 06, 2023 -

Surprise Ford responded

We're disappointed to hear about issues with your vehicle and appreciate your patience as our team is working diligently with the delays the Ford strikes are impacting on us. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.

September 15, 2023

Boy do I wish I would have read reviews before going to this dealer. They are definitely shady. The tint on the car I was purchasing was scratch and they told me to get it repaired and send them the receip More

by canderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan, George, Oskar
Sep 15, 2023 -

Surprise Ford responded

We're disappointed to hear about any miscommunication with our team. Please contact Ramiro Sepulveda, our Sales Manager, at 623-666-8577 at your earliest convenience to discuss this situation further.

September 13, 2023

My car is still at Surprise Service going on two months. I am devastated. No loaner. No help. The car just sits there. I even asked the General Manager to help me and he laughed and refused. What do I More

by faith3777
Recommend Dealer
No
Employees Worked With
Steve in Service
Sep 13, 2023 -

faith3777 responded

Do not go here!

Sep 14, 2023 -

Surprise Ford responded

Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss your vehicles condition and status further.

Sep 14, 2023 -

faith3777 responded

I have contacted the service director several times and he laughs and does nothing.

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