Suburban Ford of Sterling Heights

We just leased our 3rd vehicle with Paige. She is great! Very helpful and informative. She actually delivered our 2024 Edge Titanium to our home on Saturday, and drove the 2021 Edge back to th She is great! Very helpful and informative. She actually delivered our 2024 Edge Titanium to our home on Saturday, and drove the 2021 Edge back to the dealership. Great service! We were very appreciative, as we live almost an hour from Suburban Ford. More

Nick was very helpful and transparent throughout the transaction on the vehicle we bought here. He also communicated quickly whenever we had questions. Highly recommend working with him. transaction on the vehicle we bought here. He also communicated quickly whenever we had questions. Highly recommend working with him. More

Excellent customer service in sales and all the staff involved in leasing a vehicle. Nick answered all our questions and took time to show us items on vehicle. involved in leasing a vehicle. Nick answered all our questions and took time to show us items on vehicle. More

Does anybody ever answer the phone? You leave a voice message and no one returns the call. I have called many times in the past and it is a repeated service You leave a voice message and no one returns the call. I have called many times in the past and it is a repeated service More

Suburban Ford of Sterling Heights exceeded my expectations during my recent lease of my F-150. Sales staff were friendly and facilities are top notch. My first vehicle here but will be a repeat c expectations during my recent lease of my F-150. Sales staff were friendly and facilities are top notch. My first vehicle here but will be a repeat customer! Nick was very knowledgeable and took the time to drive the lot with us to look at F-150 options. Much appreciated Nick!! More

Very poor customer service, I placed bids online for two trucks but received zero response from the dealership on those bids trucks but received zero response from the dealership on those bids More

Everyone was so welcoming at the dealership but Nick made me feel so comfortable throughout the whole process of buying a car. I went from Kia to Ford, and I'm so happy I did!! I had a great experience with me feel so comfortable throughout the whole process of buying a car. I went from Kia to Ford, and I'm so happy I did!! I had a great experience with him and I know anyone that works with Nick will too! More

I wanted to schedule an oil change and discuss a problem with the transmission that appeared to be covered by TSB 21-208. This technical service bulletin seemed to require a software update. I could not r with the transmission that appeared to be covered by TSB 21-208. This technical service bulletin seemed to require a software update. I could not reach anyone by phone and had to schedule the appointment on-line. I took my car in 5/7/24 at 9:00 am and picked it up 5/924 at 2:20! Basically 3 full days and nothing was done. On 5/8/24 I said that I had to pick up my car 5/9/24 so if the transmission could not be diagnosed, just do the oil change an reschedule the transmission diagnosis for the following week when someone was available. After 3 requests (via phone and text) 5/9/24 for status went unanswered I went in to pick up my car at 2:20. All I got were excuses about lack of help for transmission work. This is a poor reflection on both Suburban Ford and Ford Motor company. I would expect a Technical Service Bulletin to be handled promptly by Ford. Suburban Ford Service has got to come up with a way to schedule transmission work that does not require leaving your car at the dealership for several days with no action. The service representative never offered to reschedule or apologize for the lack of communication. More

Suburban Ford of Sterling Heights exceeded all expectations during my recent purchase of a new Ford F-150. From start to finish, the experience was nothing short of exceptional. Sales Manager Stev expectations during my recent purchase of a new Ford F-150. From start to finish, the experience was nothing short of exceptional. Sales Manager Steve Mosvessian led the team with unparalleled professionalism, ensuring that every step of the process was seamless. Salesperson Vitto was incredibly knowledgeable about the F-150 and took the time to understand my needs, guiding me towards the perfect truck without any pressure. Assistant Salesperson Frank provided thorough explanations of the truck's features, ensuring that I felt confident in my decision. PJ in the finance department made the paperwork a breeze and was friendly throughout the entire process. What truly set Suburban Ford apart was their commitment to a professional and friendly atmosphere, never once making me feel pressured to make a decision. Overall, my experience at Suburban Ford of Sterling Heights was top-notch. If you're in the market for a new vehicle and want a dealership that values professionalism, expertise, and customer satisfaction, look no further than Suburban Ford. More

Exceptional and easy service! Steve and Matt make it easy! This was my first time renewing a lease, and it was a seamless process thanks to those guys. They kept me informed and e Steve and Matt make it easy! This was my first time renewing a lease, and it was a seamless process thanks to those guys. They kept me informed and explained all my options thoroughly. I couldn't be happier with the overall treatment and process! More