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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.9
2,072 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,072 reviews

June 12, 2024

Very helpful and concerned about my problem. Wes took care of everything and when I returned my loaner car Nick was awesome. More

by LINDA93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Penny
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Smith Motor Sales of Haverhill Inc responded

Linda, We are very happy to hear Wes and Nicholas provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
June 11, 2024

People were friendly enough. Very confusing check in. No one greeted me or provided any instruction for checking in my car for service at the dealership More

by CRAIG19406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea. Was not one of the people listed above.
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Jun 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Craig, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

Helpful
June 10, 2024

Although Robert was extremely helpful, the time it took to xxxxx the work needed too 3 days. But I would use them again. Very friendly! More

by LTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Penny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
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Jun 10, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear Robert and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
June 09, 2024

They are the best, I’ve been using them for the past six years and wouldn’t take my car anyplace else. Thank you. More

by KIMMACK49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Kim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc., we look forward to having you as one of our valued customers for many more years to come!

Helpful
June 08, 2024

Smith is great working through some difficult items and recalls. Good to have Wes back. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes and Brock
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Jun 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

David, thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful 1
June 08, 2024

The service was amazing as always. Tremendous customer service with easy explanation and great results. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team, Tim. We're glad to hear we delivered such a great experience!

Helpful
June 08, 2024

My first time at Smiths, the whole process was perfect. Great employees and nice dealership. More

by PT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Crowe 10 STARS
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Jun 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

Helpful
June 08, 2024

Scheduled a warranty correction. The work was completed within a day. The car is running excellent and I am satisfied. More

by WBNORTON53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Penny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
June 08, 2024

You suck. You operate an illegal operation. You sell cars that you do not legally own. Worst experience ever. More

by CNHOWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Coppola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brockton Payette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Chadder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Tedeschi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Penny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
June 07, 2024

Smith made the process of buying my vehicle and registering it quick and efficient. When I picked up my vehicle it was pristine. Mark took the time to show me the vehicle's features. All in all a g More

by LINDZEY62
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roger Waugh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark W.
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Jun 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Helpful
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