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Sewell Lexus of Fort Worth

Fort Worth, TX

3.6
51 Reviews
At Sewell Lexus of Fort Worth, we take as much pride in our customer service as we do in our vehicles. When you arrive, we will go the extra mile to make sure your experience at our dealership is beyond compare. Sewell Lexus customers drive the finest vehicles in the world and have equally high expectations from their dealership. We invite you to visit Sewell Lexus and experience the pride every Sewell associate takes to provide quality service to our customers. Our Fort Worth Lexus dealership has a truly impressive selection of new, L/Certified, and pre-owned Lexus vehicles. We strive to provide a superior ownership experience with special benefits such as complimentary car washes for life, complimentary loan cars, and more. In fact, Sewell Lexus of Fort Worth is honored to be a multiple-time winner of the prestigious Elite of Lexus Award, which is only given to a select few dealerships nationwide who have achieved the highest level of customer satisfaction, sales, and service. We are pleased to welcome all DFW Lexus customers to experience the Sewell Difference. At Sewell Lexus of Fort Worth, you will find more than just a vehicle. You will find people who know how to take care of a Lexus and, even more importantly, how to take care of you. Thank you for visiting us, and we look forward to seeing you soon.
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5100 Bryant Irvin Road

Fort Worth, TX

76132

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Showing 51 reviews

April 22, 2024

Absolutely horrific experience and at this time I would not entertain buying another Lexus vehicle. Our GX460 had a recall so we contacted Lexus Customer Care who arranged for the vehicle to be picked up f More

by LCotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan (Cabrone)
Apr 26, 2024 -

Sewell Lexus of Fort Worth responded

Mr. Cotton, Thank you for giving me the opportunity to speak with you. At Sewell, your satisfaction is our highest concern, and I am sorry that you did not receive the level of service that we are dedicated to providing. As mentioned, we have now received authorization from Lexus to replace the seat leather, when you are ready to proceed with this, please give me a call to have this coordinated with you. Thank you again. Sincerely, Tim Burton Service Manager Sewell Lexus of Ft Worth

February 21, 2024

Very helpful dealership. Eric helped us and pulled a list of the Sewell inventory in the area/state that had type of preowned SUV we was looking for. More

by Lexus2023
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 22, 2024 -

Sewell Lexus of Fort Worth responded

Thank you for the compliment! We will make sure to pass the kudos along to Eric Campbell. Thank you for choosing Sewell, and we look forward to serving you again.

January 29, 2024

Andrew Flynn and Colby Karr were amazing. I was very happy with the transaction of my trade-in as well as the purchase. Both were very helpful, accommodating, and I didn't feel like I was dea More

by AngAv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Karrr
Feb 02, 2024 -

Sewell Lexus of Fort Worth responded

We are pleased to hear about your most recent experience with Andrew Flynn and Colby Karr! We very much appreciate your review, AngAv. Welcome to the Sewell family, and we look forward to serving you again.

October 30, 2023

Car purchase process was easy and quick. Great customer service experience.Warren Smith did a great job! More

by Rebecca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Warren Smith
Oct 30, 2023 -

Sewell Lexus of Fort Worth responded

Thank you for sharing your experience, Rebecca. We will pass along the kudos to Warren Smith and the rest of the team at Sewell Lexus of Fort Worth. Thank you for choosing Sewell, and we look forward to serving you again.

February 14, 2023

Our family as gone out of our way to work with the dallas location and was treated poorly and thought we would give this location a chance but instead they judged the customer from a opinion from management More

by acjdwynn
Recommend Dealer
No
Employees Worked With
Jared romo
July 31, 2022

Tim Bae helped us today and we were beyond impressed. The customer service blew us away and reminded us as to why we need to shop at nicer dealerships. I use to buy higher end SUV’s, but my daughter got More

by Jen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bae
June 26, 2022

We recently had a need to replace a truck due to an accident in Austin Texas. We knew what we wanted and located one Sewell Lexus in Fort Worth. After emailing them, I received a reply within an hour More

by Ron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Summerhill
Jul 12, 2022 -

Sewell Lexus of Fort Worth responded

Thank you, Ron. We are glad you had a great experience with Aaron Summerhill. We hope you enjoy your new GMC truck. Thank you for choosing Sewell; we look forward to serving you again.

June 13, 2022

They don’t want to deal with customers that are outside from market area. It’s kind of weird and discriminatory. More

by Antothy85
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
April 18, 2022

Bad communication, bad sale manager service , they so means , management team need major improvement work More

by kevin1031
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sale management internet team
March 18, 2022

They were very helpful. Super nice people! Did everything they could to help inform me and encourage me to purchase a car. More

by papabear76401
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Decet
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