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Serra Trussville Kia
Birmingham, AL
2,325 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,325 reviews
June 13, 2024
Was sold a car with no title and didn't find out till we went to register it. Took 3 weeks and a bunch of harassment to get it fixed. Also took the same to get an issue with the car fixed. No one seemed to went to register it. Took 3 weeks and a bunch of harassment to get it fixed. Also took the same to get an issue with the car fixed. No one seemed to know what they were talking about, no one followed through with what they said they were going to do unless harassed, was told what I wanted to hear just to get me off the phone over and over. Matthew the manager was good but everybody else was awful! More
by ddial
Verified Customer
Helpful June 13, 2024
The loved the dealership got me in a brand new 2024 I love it will recommend others love it will recommend others More
by amyakinard05
June 12, 2024
I was well pleased R. Kerry Bender was my sales representative and he made sure I was very satisfied with the vehicle I wanted he worked hard for hours but I left happy Kerry Bender was my sales representative and he made sure I was very satisfied with the vehicle I wanted he worked hard for hours but I left happy More
by nrobertson219
June 12, 2024
No comment at this time. Waiting for the part that came up missing off the door handle to be replaced. Waiting for the part that came up missing off the door handle to be replaced. More
by BETTYGURLEY1
Employees Worked With
June 12, 2024
The service department is exceptional! This was my first visit and I was very impressed with everything. This was my first visit and I was very impressed with everything. More
by kyserthompson
June 12, 2024
Was everything nice. They try everything to make it possible. Thanks Malik for your patience They try everything to make it possible. Thanks Malik for your patience More
by mikeljos884
June 10, 2024
Serra Kia Trussville is an awesome dealership. Caleb, the salesman, was friendly, knowledgeable, and aimed to please. Caleb, the salesman, was friendly, knowledgeable, and aimed to please. More
by MADAMSH1861
June 09, 2024
No pressure. Excellent answers to all questions. Great environment to buy a vehicle. Very very happy. Excellent answers to all questions. Great environment to buy a vehicle. Very very happy. More
by m.guadagno
June 08, 2024
The dealership is located in an accessible location with friendly staff and knowledgeable mechanic's that’s easy to talk to friendly staff and knowledgeable mechanic's that’s easy to talk to More
by ROSIELKELLY
