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Secor Volvo Cars
New London, CT
1,294 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,294 reviews
June 10, 2024
Appointment was easy to schedule and check in was very simple. Overall is was a pleasant experience. simple. Overall is was a pleasant experience. More
by RPRICE21
Verified Customer
Helpful June 10, 2024
Excellent service experience, not just once, but every time I bring the car in, even when a tire leak caused an unscheduled emergency visit. Customer service team is unfailingly pleasant, helpful, profes time I bring the car in, even when a tire leak caused an unscheduled emergency visit. Customer service team is unfailingly pleasant, helpful, professional and accomodating, and the tech crew is skilled and efficient. Outstanding. More
by VKOIF
Employees Worked With
June 08, 2024
Had my car detailed. Beautiful job done. Customer service was superb. Very satisfied customer. Thank you. Beautiful job done. Customer service was superb. Very satisfied customer. Thank you. More
by mzampini
Employees Worked With
Mike and Joselyn and person(s) who detailed car
June 07, 2024
Excellent experience. Professional, honest, technically well done. Very accommodating. Definitely would recommend this dealership for both sales and service Professional, honest, technically well done. Very accommodating. Definitely would recommend this dealership for both sales and service More
by doc
June 06, 2024
We received exceptional service from beginning to end. Julie Mei was gracious and helpful in setting up a complex arrangement to have both extensive body work and routine servicing done during a single v Julie Mei was gracious and helpful in setting up a complex arrangement to have both extensive body work and routine servicing done during a single visit. She is a gem!!! The body work was extremely well-done. The car looks new, despite numerous scratches, dents and other damage. The interior and exterior cleaning are superior. More
by THOMPS925
June 05, 2024
I brought my car in for a warranty covered ApplePlay software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When I first dropped off my car, I told the service rep that I would wait for my car and asked for an estimate for how long the service would take. The representative said he couldn't tell me. I waited 1 hour and then asked again, and received the same answer. I certainly understand that a car service center will be busy, but given Secor's focus on customer service I would expect a different level of attentiveness. Additionally, it was disappointing that no one tried to provide me with some guidance for how long the service would take when I asked twice. More
by SMITHIE1985
Employees Worked With
June 05, 2024
Secor is a great dealership and service center - their first three 10,000 mile services are at no charge - great people first three 10,000 mile services are at no charge - great people More
by HOUSEOLIGHT
June 04, 2024
Great customer service. On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! More
by craigcooke18
Employees Worked With
June 03, 2024
Grear customer service. Very personable and accomodating. Very pleased with the car and the experience! Very personable and accomodating. Very pleased with the car and the experience! More
by meg
