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Santa Fe BMW

Santa Fe, NM

Overview
Reviews
4.7
117 Reviews
Call Dealership (505) 303-7700

2578 Camino Entrada

Santa Fe, NM

87507

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By Type

Showing 117 reviews

June 11, 2024

Nice people, good service, great cars… thank you! This is my second car from them, and I’m still happy with the dealership. More

by tonymalmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estevan and Trevor
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Jun 13, 2024 -

Santa Fe BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 09, 2024

Well it’s always a good time at Santa Fe BMW it would’ve been nice if he would’ve excepted my $25 discount for my oil change she said I was already discounted but the day after I got another coupon saying t More

by billyq1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Jun 10, 2024 -

Santa Fe BMW responded

Thank you for bringing this to my attention. I apologize for not informing you about another discount for your next service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at pday@group1auto.com. I look forward to speaking with you. Patrick Day, General Manager

Jun 10, 2024 -

billyq1971 responded

I can be reached at 303-514-8961, my email is billyq1971@gmail.com, I’m not really sure what type of response you wanting from me at this point. I will wait on any other offer that you have. Thank you for your response to my concern.

Jun 12, 2024 -

Santa Fe BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
June 07, 2024

I was there 2 1/2 hours with a scheduled oil change. I was because they all took lunch the same time More

by knsmith7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Helpful
June 05, 2024

Honest, knowledgeable place to shop, salesman knows his cars, along with great management, clean and courteous dealership. More

by gonytrujillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Day, Andrew
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Jun 07, 2024 -

Santa Fe BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Santa Fe BMW. We hope you have a great day!

Helpful
June 04, 2024

Susan Grab answered all of my questions during the ordering process of my X3 M40i. She was polite and respectful towards my significant other and I when it was time to pick up my new car. She has amaz More

by rbccornelas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Grab
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Jun 07, 2024 -

Santa Fe BMW responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
June 03, 2024

The Santa Fe BMW staff were friendly, professional and knowledgeable when I took car in for maintenance. The dealership is well maintained. More

by jc.frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estevan
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Jun 04, 2024 -

Santa Fe BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
June 03, 2024

No matter if I’m buying a car or coming for maintenance, everyone is polite, listens and always smiles. This BMW IS THE BEST OF THE BEST! More

by Chuck Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the 3 names today. All were great!
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Jun 05, 2024 -

Santa Fe BMW responded

Hi Chuck, thank you for your kind review; we are happy to pass along your comments to the team here at Santa Fe BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 01, 2024

Mechanics were proficient and clean. Written communications and texts were timely but a bit voluminous. More

by All
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estavan
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Jun 05, 2024 -

Santa Fe BMW responded

Thank you for providing feedback on your recent experience. It's appreciated that our mechanics met your expectations in terms of proficiency and cleanliness. However, I understand your concern regarding the volume of written communications and texts. Your feedback is valuable as we aim to improve our communication practices. Could you please contact me to discuss this further? Patrick Day General Manager pday@group1auto.com

Jun 05, 2024 -

Santa Fe BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 30, 2024

The service department is always professional and respectful. I always feel heard and cared for. More

by Haus_der_Fritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Espinosa
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May 30, 2024 -

Santa Fe BMW responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 29, 2024

Great Service From Salesman Damacio And All The Great Staff At The Dealership Would Recommend To All More

by Carlos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damacio
Report | Print
May 29, 2024 -

Santa Fe BMW responded

Congratulations on your new vehicle! We're thrilled to have delivered a great sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
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