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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
281 Reviews
Call Service Center (908) 277-6700

281 Reviews of Salerno Duane Chrysler Jeep - Service Center

Sort by
June 12, 2024

We made appt in April for recall to be fixed. They had 6 weeks -They knew make and model of car but still did not have the part in stock. So now we need to go back for a second service appt. Not More

by horseyjeanne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Tegethoff
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 3-star review. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future

Helpful
June 09, 2024

The vehicle was diagnosed and repaired properly in a timely manner. Very busy dealership so appointments are necessary. More

by summitautomotive
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

Helpful
June 07, 2024

Great service! ! Love the customer service, always very nice, helpful, courteous! I was very impressed More

by lucianojackie101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your praise and 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time!

Helpful
May 31, 2024

Recall was ordered, installed and the appointment was even ahead of schedule. No long waiting. More

by seth.garrett21
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for taking the time to leave us a 5-star review. We appreciate your business and look forward to working with you again in the future.

Helpful
May 30, 2024

Helpful. . informative .. got the job done in a timely manner .. thanks, appreciate all of them More

by Mvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Argueta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Shorrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review. We appreciate your business and look forward to working with you again in the future!

Helpful
May 29, 2024

This dealership is awesome. I took my car in last minute they had it ready the next day as promised. More

by jpetses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boris Aguirre
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Jun 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

Helpful
May 24, 2024

I had an issue and it was answered and taken care of within one day. How refreshing! More

by lcolgan
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Helpful
May 22, 2024

Ordered a new switch for drivers side window control June 1, 2023. Checked back twice during the summer to see if the part was in. Got the run around that it was lost in shipping and shipped to the wrong dea More

by san_nap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Tegethoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate you bringing this to our attention. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

Helpful
May 21, 2024

Well done, awaiting response for details on items in service report for my sight and review More

by alocin7575
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your review!

Helpful
May 21, 2024

Great service. Winthrop service was very quick. Very Nice Guys too. I will definitely return it n the future. More

by arifkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

Helpful
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