Rick Hendrick BMW

Rick Hendrick BMW Charleston is both friendly and very efficient. Took vehicle in at scheduled time, kept me posted along the way on the status of work being done and got me out slightly earlier than prom efficient. Took vehicle in at scheduled time, kept me posted along the way on the status of work being done and got me out slightly earlier than promised. My Service Advisor - Taron Graves - was a pleasure to deal with, keeping me informed along the way. Highly recommend them. More

Everyone was very professional. I liked the facetime when the mechanic went through the problems and how to solve them. It was a great experience to be able to visualize the situat I liked the facetime when the mechanic went through the problems and how to solve them. It was a great experience to be able to visualize the situation and understand what was needed to be done That's very comforting for a guy who doesn't know about the mechanics of cars, but just likes to drive them More

Brought in my 2010 BMW 528I for recall work order. Service team at Rick Hendrick BMW Charleston nailed it! From the moment of arrival w/Daniel Lee to loaner car standing by...and inspection/recommen Service team at Rick Hendrick BMW Charleston nailed it! From the moment of arrival w/Daniel Lee to loaner car standing by...and inspection/recommendations & then work (PVC harness replacement, oil/brake fluid change) by (Kevin Jewett)...thorough, timely & professional - thank you! More

I was in Charleston over the weekend and had a problem with a tire on Saturday afternoon they went above and beyond to get me back on the road.Thank you again with a tire on Saturday afternoon they went above and beyond to get me back on the road.Thank you again More

Hendrick BMW is both friendly and very efficient. It is a pleasure doing business with you! It is a pleasure doing business with you! More

Rodent problem in our garage that we felt required immediate attention from Service department, not to repair at this time but to assess the problem so we could schedule a repair appointment. Staff w immediate attention from Service department, not to repair at this time but to assess the problem so we could schedule a repair appointment. Staff was able to get me in quickly and service tech was able to look at the problem and advise the solution. Chad Tinti was my service advisor who explained everything clearly to me. While both he and the service tech advised problem was not something to worry about, I will go ahead with the repair once we are convinced the rodent problem is eliminated. What a great experience all around, can’t say enough about the team. More

There is a BMW dealership that is probably 20 minutes from my home, but I choose to go to Rick Hendrick BMW (90 minutes away) because I trust my car with them and they are pleasant to deal with, reliable from my home, but I choose to go to Rick Hendrick BMW (90 minutes away) because I trust my car with them and they are pleasant to deal with, reliable, and make me feel like a BMW customer should. I feel like I have been working with Terry Troutman for many years when, in fact, it’s maybe one year. My husband and I had a very long relationship with York BMW up in Ohio. It was a great relationship. Terry and Nicole make me feel like this will be as well. More

Nicole Floegel in service is awesome! ! She made me feel like my vehicle was the only one she was working on. Thank Nicole! ! She made me feel like my vehicle was the only one she was working on. Thank Nicole! More

This was my first BMW I’ve purchased, and all I can say is that the entire staff I worked with was outstanding! Teresa Troutman was phenomenal, from helping me find the right vehicle and continued to follo is that the entire staff I worked with was outstanding! Teresa Troutman was phenomenal, from helping me find the right vehicle and continued to follow through to the end. Alex who helped put the deal together put in the hard work to make it happen. Lastly, meeting with Seth in finance. Extremely knowledgeable and provided excellent guidance on coverage that fit my needs. 5 stars isn’t enough to rate the individuals who assisted me. Thank you all again! More