Rick Case Hyundai Plantation

**Avoid Rick Case Hyundai – Poor Warranty Support and Costly Repairs** ... I recently experienced severe issues with my 2024 Hyundai Ioniq 5, specifically with the charging port fusing to the charging Costly Repairs** ... I recently experienced severe issues with my 2024 Hyundai Ioniq 5, specifically with the charging port fusing to the charging handle. Despite only owning the car for a couple of months and having 1,700 miles on it, Rick Case Hyundai in Plantation, Florida refused to cover the $3,000+ repair under warranty, claiming "It was physically damaged and Hyundai does not cover repairs for parts that are physically damaged." This defect required the electric charging company to cut the handle off the car, which could have potentially resulted in a fire. In an attempt to resolve the issue, I made 5 phone calls and sent 6 emails, including communications with 2 managers, just to get a response. I needed to know the repair timeline to rent a car at my own expense and sought a clear explanation for the denial of coverage. The service representative seemed to avoid my questions and ultimately reiterated their stance on physical damage not being covered, without providing substantial evidence or documentation. This situation cost me over $3,000 and additional rental costs before they finally opted to provide me a loaner car. Now, after picking up the car, Rick Case Hyundai is trying to blame me, alleging that the charge handle was forced out and caused the problem. I have a video that clearly shows this was not the case. This experience has been incredibly disappointing and frustrating. You can see much more detail at the site….. ioniq5Warning.com I urge potential buyers to reconsider purchasing a Hyundai electric vehicle or doing business with Rick Case Hyundai. Their lack of support and accountability is unacceptable, and other brands or dealerships may provide better customer service and honor their warranties. ioniq5Warning DOT COM has pictures and video. See for yourself. More

Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More

This service dept is sad. For the first time on a new vehicle purchase they did not perform the standard services I was promised with my new vehicle purchase. Not only did the For the first time on a new vehicle purchase they did not perform the standard services I was promised with my new vehicle purchase. Not only did the dealer have the truck 4 hrs. I was told 2. I called into the dealer for two hours getting the run around on status of completion. I had to drive there myself to be told by the advisor she didn’t know I was calling in. After I left my paperwork told me my tires weren’t rotated. This is a dealer and Hyundai standard . Again brand new vehicle purchased from this dealership. Nope. I call back Angie the service advisor didn’t even know why. She is the advisor over my service, handed my my paperwork before I left to not tell me. I schedule an appointment at 8:00am. Dropped off at 7:30am. Took till noon and the services weren’t even done. Manager took all day to call me to invite me back. Then questioned the tires I had. This is a brand new vehicle bought at this dealership?!? xxx is going on in this place. I won’t be back. I paid for these services at purchase. I won’t be back. More

I purchased a Hyundai Tucson certified preowned 3 weeks ago and shortly after it needed service. It turns out that the front tires are very old and there is a leak in coolant that requires immediate mainte ago and shortly after it needed service. It turns out that the front tires are very old and there is a leak in coolant that requires immediate maintenance. I paid an incredible amount of fees for this things to be good to go for awhile and yet I will have to deal with it. I don’t know if it was laziness in the checking process, or they just tricked me, but it’s terrible by them to sell a car in that condition. More

Samuel was very awesome. Patient, understanding and explained the details of what specifically needed to get done on my vehicle. He is a great fit for the company Rick case i Patient, understanding and explained the details of what specifically needed to get done on my vehicle. He is a great fit for the company Rick case is lucky to have him. More

Never ever will I buy a Hyundai again. Service department is terrible. so I have miss a whole days work and sit the entire day to get their crappy car repaired my horn stopped working an Service department is terrible. so I have miss a whole days work and sit the entire day to get their crappy car repaired my horn stopped working and it us ver dangerous to drive without it. They did not care do if zI have an accident I will hold them responsible and sue them. They had time if they felt like it to fix it today. But since no ine cares. I might just go and turn this crap in and get a Ford never had issues with a Ford More

Stephano was GREAT! He explained everything without room for confusion which is sooo important when making any kind of purchase so big like a new vehicle. He even spent He explained everything without room for confusion which is sooo important when making any kind of purchase so big like a new vehicle. He even spent time after we signed the deal explaining each and every detail of the car. Amazing guy! More

Incompetence or crooked? You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I p You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I purchased two new tires. However they replaced the wrong tires. I left the car dealership with a nail still in my tire, and the other worn tire on my car that was to be replaced was put back on. I know for a fact that they replaced the wrong tires because 1) one tire still had a nail in it; and 2) because I purchased a new tire 15k miles ago, which is by far the newest tire on the car and they destroyed that one. They claim they did the right thing through video evidence in the shop however, after searching complaints on them this seems to be a common tactic at Rick Case. As the video evidence does not show anything but the guy changing the wrong tires on the car. The service Manager lied to me saying they would replace my tires at no cost. More

Service staff seems to be overwhelmed. They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to addr They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to address the issues. Once we arrived to get the car they said was ready, we then waited 20 minutes for them to bring it up. Not the service level advertised to use when we bought. More