Priority Toyota Chesapeake
Chesapeake, VA
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5 stars for Kenyan Mullen. He things are not going as expected he steps in and makes things better. He went over and beyond for me on two occasions. That tells me he is concern He things are not going as expected he steps in and makes things better. He went over and beyond for me on two occasions. That tells me he is concerned about the customer. More
Service department only. Made an appointment for 11AM for routine service oil change and repair one tire. I waited OVER four hours for vehicle to be ready. At 2 hours 20 minu Made an appointment for 11AM for routine service oil change and repair one tire. I waited OVER four hours for vehicle to be ready. At 2 hours 20 minutes in I was told 29 more minutes. At 3 hours 45 minutes i approached counter again where i was told vehicle was 'finishing up'. I was given my bill and payed for service. It was another 25 minutes before I actually received my car. This is an unacceptable time especially with an appointment. The 2 stars is only because the people I encounter were friendly and pleasant. I was checked in by Christopher and my service advisor was Kenyan. Their waiting space was nice and included a grill but I did not use this. More
I came to Priority Toyota Chesapeake in hopes of buying a reliable vehicle for my growing family as my wife at the time was pregnant and we already had a 1yr old little boy and needed much more room than my reliable vehicle for my growing family as my wife at the time was pregnant and we already had a 1yr old little boy and needed much more room than my little sedan at the time. The customer service during the sale of the vehicle was great and our salesman was very nice. Unfortunately from the moment we purchased the car - (2018 Cadillac XT5) and drove it off the lot it has caused me and my family nothing but trouble. I am active duty Navy and deploy several months a time out of the year, a part of buying a vehicle is knowing that it will be reliable and safe for my family when I am away. Once again hoping with this purchase from Priority Toyota Chesapeake that SAFETY and TRUST in my vehicle would meet my expectations it DID NOT. The car has left my wife , newborn and other young child stranded several times due to parking brake issues, transmission trouble etc while I was away on deployment with no friends or family in the area to help them as we are not from here. We have spent thousands of dollars to fix this vehicle and everytime I fix one thing I find another issue. I was never given the carfax for my vehicle and called several times to retrieve this information but got the run around. I have been told that someone in management will take my phone number and call and I have not gotten a call yet. I am completely dissatisfied with my purchase and treatment from this dealer. More
I have been a long-time customer of Priority Toyota (Celica, 4Runner, Corolla's and RAV4). Always had a great experience until recently with a customer rep who seem new to me. My trim was lifting off m (Celica, 4Runner, Corolla's and RAV4). Always had a great experience until recently with a customer rep who seem new to me. My trim was lifting off my roof and I needed them to place it back into the chamber-waited two hours and was told I did not have a "wait appointment" and it would be awhile (I always make sure I get an appointment that they know I am waiting as there are only a few of these given to customers each day). This issue lies with training the call center service reps, not the mechanics! Any work that I have had done has been top-notch! Since being a Priority Toyota Customer, I have always been kept up-to-date of the status of my car. During my last visit I was sent an initial text and 2 hours later I was still in the "Welcome" stage of the app. I approached Christian and asked if I needed to take it to body shop, or to give me an update. Christian stated that they would probably need to replace the trim. At that point, I asked for him to bring me my car and then asked for the manager and thank goodness for Jose! I recommend that if you have a question to see him. Spoke with him about the situation and Jose asked for my car to be brought to the front, went out and placed the trim into the chamber that had lifted, but told me I did need to order the other side, so I did! I did not have any more time off from work and when the part came in, Jose asked that I swing by and the part took less than 15 minutes to install and I was on my way. I was not looking for any kind of special treatment, but my time off of work is money for me and when I feel I have done my part, scheduling the correct appointments, showing up on time, then I expect the same in return. Jose was professional and apologized for the wait and communication problem. Priority still has my vote and as I begin looking for another vehicle in the next year or so, you better believe it will be with them! Thanks, Jose!! More
I bought at Priority and I've serviced my car there. It's generally gone well. Early on the staff tried to heard me into some sort of Red Team, Blue Team setup. Didn't care for that at all,( no continui It's generally gone well. Early on the staff tried to heard me into some sort of Red Team, Blue Team setup. Didn't care for that at all,( no continuity).I eventually got to Aaron Rainey and he's very professional, and for me, we communicate very well. I have no plans to seek service elsewhere. More
Disgusted is the word. They say they do state inspections on a first come first serve basis. I was number two in the door and was check in at 7:07 am. Here it is 2:22pm and They say they do state inspections on a first come first serve basis. I was number two in the door and was check in at 7:07 am. Here it is 2:22pm and I am still sitting here on 1/1/24. Everyone that has come in with me and most after me are gone. Yet I still sit here. After 5 hours I asked about the status of my car and was told we have cars that were dropped off night before why it’s taking so long. 2-1/2 hours later I ask to speak to manager which he tells me the same thing. This is unacceptable .I’ve never experienced this in all these many years I’ve been buying my cars from Toyota. Well, let me say, I had my 2022 oil change. I got home and it was dripping oil. And when I brought it brand new the carpet kept coming untack. That was never corrected after 3 attempts. This dealership is nothing like it use to be, and I’ve been coming here since the eighties. I guess it’s time for a change. I guess you get what you pay for ( Free) inspections. I guess they feel Ike they can treat you anyway. I should have just paid the 20 bucks and had it done somewhere else. More
This dealership’s service department is run exactly like a criminal enterprise. In order to get “marks” in their door, they offer “free” annual state inspections and “free” oil changes. Once they get yo a criminal enterprise. In order to get “marks” in their door, they offer “free” annual state inspections and “free” oil changes. Once they get you back in the door, the grift continues. Latest example: On 21 Dec 23, I take my son’s 2019 Toyota Tacoma in for the “free” annual state inspection. The guy who escorts me in gives me a free earful of religious xxxxxxxx. Then the service writer, Christian Morales, is a smart-xxx. Note: I was 4th vehicle in line 45 minutes before they open, because they won’t schedule these “free” things. Two hours plus of sitting around, they pull the cabin air filter, say it needs changing, and pull the engine air filter, and say that it needs changing (my son and I had changed both of those in the last six months; the vehicle has about 45k miles on it). Then they say that the power steering fluid is “dark” and recommend a system flush. Then they say that the battery terminals are corroded and recommend a battery terminal service. Where is any of that part of an annual state inspection sticker requirement? It’s not; it’s all a scam. They they say that the wiper blades need replacing; that’s xxxxxxxx, but you either do it or they reject the inspection. Then they charge you $63 to change the wiper blades. The service manager, Adam Brown, refuses to see you; refuses to answer his phone. DO NOT GO TO PRIORITY TOYOTA IN CHESAPEAKE, VA FOR ANY REASON. THEY ARE A TOTAL RIP-OFF. More
Chrissy couldn’t sell me a car because I wasn’t a local and she only had a few on the lot. A bird in the hand is worth two in the bush no? Don’t recommend. and she only had a few on the lot. A bird in the hand is worth two in the bush no? Don’t recommend. More
This rating goes for Priority Toyota of Hampton as well. On July 4th Priority Cheseapeake advertised a 2011 Toyota RAV4 for 6900. We called to ask if they'd honor that price on the 5th, and they said they On July 4th Priority Cheseapeake advertised a 2011 Toyota RAV4 for 6900. We called to ask if they'd honor that price on the 5th, and they said they couldn't be sure. Fine. We called the very next morning, July 5, and they said the car was no longer there. Back to our search, we see the exact same car (yes, same VIN) offered at Priority Hampton instead, still for 6900. We called. We were told that price was an error and that it should be priced at 12K. I'm not sure how it was an error given that we confirmed the price with Chesapeake the day prior. We were literally looking at the car and price while on the phone with the salesperson who was telling us the car was actually 12K. I took a photo with my phone to verify. Once again, I asked if they would honor the advertised price if we were able to go see it the same day. The manager agreed. An hour's drive later, we're put into the car for a test drive. The engine light is on, the car won't go more than 40 mph without issues, and we were told not to take it on the interstate. We were then told it needed to be serviced to the tune of about 6K, and they were going to pull it. I'm not sure what's going on with these 2 dealerships. Did they not know the car needed to be serviced when it was at Chesapeake? Did they know when they allowed it off the lot for a test drive? Do the managers, sales team and internet team not communicate effectively? For two hours' time and a waste of gas money, we walked out of there with nothing. If I am ever in the market for a Toyota, you can bet I will go to a more professional and ethical dealership. More