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Premier Kia of Carlsbad

Carlsbad, CA

not yet
rated
120 Reviews
Premier Kia of Carlsbad is proud to serve the residents of Carlsbad, Escondido, and surrounding areas with all their vehicle needs. From sales to service, our goal is to provide outstanding customer service. We want to make each visit here to our dealership as low-stress as possible and to ensure everyone leaves as a satisfied customer.
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5331 Paseo Del Norte

Carlsbad, CA

92008

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Showing 120 reviews

June 13, 2024

recently (may 26) purchased a sportage prestige plug-in hybrid from masha (she was great!! no complaints about her whatsoever!!), but after getting it home we discovered that something is wrong with the au More

by m.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Munesato
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2023

I was surprised at the poor attitude and disrespect that the entire service department has for customers. They do not answer the phone voice messages are not returned and repairs take far longer than I hav More

by Charlotte Jones
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire service department; including the service manager
November 25, 2023

Outstanding dealership. They did what they said and said what they did. Very transparent and excellent communication. Bought completely online and they delivered it. The who More

by markaliveandwell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan
Nov 27, 2023 -

Premier Kia of Carlsbad responded

Hi Mark, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

June 09, 2022

I damaged my car's driver side door in the rain and so I went to Kia of Carlsbad Collision Center. They ordered the door and parts, and told me it would take a month. A month later I called and they had More

by jamaries81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry
Jun 09, 2022 -

Premier Kia of Carlsbad responded

Hi, we regret to hear about your experience with us and completely understand your frustration. Our manager would really like to speak with you more regarding this matter. Please reach out to Thomas Moncayo (tmoncayo@premierofcarlsbad.com). We look forward to hearing from you.

April 02, 2022

Couldn't have been better. I bought a 2017 Audi A6 from Premier Kia for an excellent price. It only has 37,000 miles, is in perfect condition, had been serviced, washed and the More

by TJRamini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles (sales), David (finance)
Apr 04, 2022 -

Premier Kia of Carlsbad responded

Hello, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 27, 2021

I would give negative stars if I could. We have taken our 2014 Soul to their service department 3 times now for the same issue (knocking, shaking at startup, CEL, heavy smell of gas and unusual oil consu More

by jonfuego
Friendliness
Recommend Dealer
No
Employees Worked With
Elizabeth
November 15, 2020

I was looking for a mini van and was shopping around. I found Wseloh Kia of Carlsbad and we began the process through their text service. Miles Padberg was my point of contact. He got my information, fille More

by Dances with wolves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miles, Francisco, Mile
April 03, 2019

Best Service Out of all the service centers I’ve been to, Weseloh Kia is my favorite. They are friendly, informative and quick. Everything is always explained to m More

by JanelleRoselli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Pulsifer
Apr 04, 2019 -

Premier Kia of Carlsbad responded

Hello Janelle, Thank you for the recognition of the values that we hold dearly. You can always count on our team offering you exceptional customer service. Come back for a visit as you are always welcome.

July 10, 2018

DO NOT LEASE Kia DO NOT lease a Kia if you are active duty military. We leased our Kia from Weseloh Kia last year, and the dealership seemed great at the time. Howeve More

by threefedaks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Customer Service
June 20, 2018

My Kia Rio hatch back My experience was excellent, Arash helped us find our car. He was patient, helpful and pleasant.not pushy. Answered all questions. Would refer him in More

by Kia Cynthia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young man who finalized paperwork
Jun 20, 2018 -

Premier Kia of Carlsbad responded

Thank you for sharing your five-star review! Congratulations on your car! We are so glad to hear that Arash earned your business and recommendation. Please let us know if we can assist you with anything else.

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