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Pohanka Acura

Chantilly, VA

4.7
1,581 Reviews

13911 Lee Jackson Memorial Hwy

Chantilly, VA

20151

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Showing 1,581 reviews

June 06, 2024

Not happy Service department or general manager, who do not recognize the customer request. very poor respond to customer request and not satisfy customer. They just ask you to go do yourself whatever it w More

by MEHDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager and general manager
Jun 06, 2024 -

MEHDI responded

Will not recommend to go there for service

Jun 11, 2024 -

Pohanka Acura responded

Dear Medhi, We realize that mistakes happen, and we would be happy to replace your windshield if we broke it. However, as we’ve discussed multiple times and shown you on video surveillance, there was already a crack in your windshield when you dropped the car off for service. Our offer still stands on helping you with a discount on a new windshield if you choose to replace it. Thank you, Courtney Lindquist General Manager (703) 968-6600

May 28, 2024

I TOOK MY CAR FOR REGULAR SERVICE AND MY CAR WAS RETURNED TO ME WOTH CRACKED WINDSHIELD.THEY DENIED THAT IT WAS DONE AT THEIR DEALERSHIP.AFTER COMPLAING WITH GENERAL MANAGE ,SHE ASKED ME TO BRING THE CAR BAC More

by MEHDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
LEO SANCHEZ,SOO AH SON
May 25, 2024

I have worked with Yong for many years and many car transactions. He cares is super knowledgeable about the Acura brand, cares about the customer and their happiness with their purchase. I highly recom More

by tfranklin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yong Kim
May 18, 2024

Yong Kim and the entire Pohanka team that helped me were curious and respectful of my time. I highly recommend Pohanka! More

by cdalton1040
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yong Kim
May 13, 2024

Worked with Yong Kim over phone. Literally 3-4 calls and 45 mins later, I turned in my leased car and picked up a new lease with lower payments. Most efficient and transparent car bu More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yong Kim, Phillip "Flip" Carleton
May 04, 2024

I had a wonderful, easy, and knowledgeable experience with Yong Kim. This is my second time buying an Acura with him as my salesman and he lets you know every step with as much detail possible. I have al More

by jane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yong Kim
April 30, 2024

Great experience with Yong Kim and the Pohanka Team. I traveled from PA to purchase my 2023 RDX A-Spec Advance. I got a great price, and YK was very responsive and accommodating. Worth the trip. More

by Bob S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yong Kim
April 30, 2024

I had the worst experience, taxes and other charges were added to the end of the contract that was not agreed upon. they took advantage of me been with my wife and toddler that was so tired after 5 hours More

by mahame
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frederick Asiedu, Rick Praml, Yong Kim, Linda Hemmer, Ziad Rahme, Phillip "Flip" Carleton, John Brockmeyer, Tish Thompson, John Pokrant, Asad Ali
April 14, 2024

Pohanka Acura made my transaction seemless and stress free. Everyone was helping and informed of the process. I would absolutely deal with them again. More

by robertkilpatrick08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney Lindquist, Darius Reid, Yong Kim, Greg Altman, Sai Mehta
Apr 17, 2024 -

Pohanka Acura responded

We appreciate your kind words about how Pohanka Acura ensured a seamless transaction for you. It's reassuring to know they kept you informed and were helpful throughout. Your willingness to deal with us again is genuinely appreciated.

April 05, 2024

I had the BEST experience with Josh Ruiz in the Service Department. From my initial phone call to check if a loaner vehicle would be available, working through the maintenance codes / services needed, dete More

by KQ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Ruiz
Apr 17, 2024 -

Pohanka Acura responded

We're glad to hear that our team was able to make your interaction a pleasant experience at Pohanka Acura. It's great that you were happy with all aspects of your service, including the use of a loaner vehicle and work on maintenance codes. We hope you have an enjoyable road trip ahead!

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