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Ourisman Honda of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.7
150 Reviews
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3371 Fort Meade Rd

Laurel, MD

20724

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Showing 150 reviews

June 12, 2024

The service was very good and I did not have to wait long for my results More

by Ted Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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June 11, 2024

Impeccable customer service, knowledgeable staff, professional demeanor. Thank you kindly for providing a seamless experience for my first service visit. We appreciate your dedicated service. More

by patri.lucas
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Rowe
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June 08, 2024

The service team is great and handled my recall and service needs pretty quickly after a disappointing experience with another Honda dealership More

by tsd135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Jun 10, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for your kind words! We're thrilled to hear that our service team was able to turn your experience around and meet your needs promptly. We appreciate your patience and are glad we could assist you after your previous experience. If you need anything else in the future, don't hesitate to reach out!

Helpful
June 07, 2024

Quick and fast service. Oil change and tire rotation was very timely done, as well as the inspection. More

by Honda24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vanni
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Jun 10, 2024 -

Ourisman Honda of Laurel responded

Thank you for your positive feedback! We're glad to hear that you were satisfied with our quick and efficient service. It's great to know that your oil change, tire rotation, and inspection were completed in a timely manner. If you need any further assistance, please don't hesitate to reach out. We appreciate your business!

Helpful
May 24, 2024

Josh was the most phenomenal and straight forward person in my car buying process. I appreciate the effort to sell me but understand I wanted only certain things and got me out the door as I requested. I ap More

by Alisha G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Platon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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May 28, 2024 -

Ourisman Honda of Laurel responded

Thank you for sharing your experience! We're thrilled to hear that Josh was able to assist you in such a phenomenal and straightforward manner. It's great to know that he respected your specific preferences and facilitated a smooth and efficient car buying process. We're glad that Josh's efforts resulted in you bringing home your dream car. Enjoy your new vehicle, and thank you for choosing us!

Helpful
May 23, 2024

Carlos and Ourisman Honda provided exceptional service, making my car-buying experience smooth and enjoyable. Highly recommend! More

by kpmelendres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Erroa
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May 24, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for your kind words! We're thrilled to hear that Carlos and the team at Ourisman Honda could make your car-buying experience smooth and enjoyable. Your recommendation means a lot to us. Safe travels in your new car!

Helpful
May 17, 2024

Great very helpful Marvin was excellent Even without an appointment the service was quick thanks More

by Fulton4671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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May 18, 2024 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We're thrilled to hear that Marvin provided excellent service and that we could assist you quickly, even without an appointment. We appreciate your feedback!

Helpful
May 15, 2024

The facilites were clean and my car was serviced very quickly. The technician advisors were also courteous and helpful. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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May 18, 2024 -

Ourisman Honda of Laurel responded

Thank you for your positive feedback! We're glad to hear that you found our facilities clean and your car service quick. Our technician advisors appreciate your kind words about their courteous and helpful service. We look forward to serving you again!

Helpful
May 10, 2024

Our rep Sarah was nice and had everything ready for us. The wait time was a little longer than expected as there were many people . But overall we had a good experience and got the car we wanted at a reaso More

by Prb_giri
Recommend Dealer
Yes
Employees Worked With
Sarah
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May 10, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Sarah provided you with excellent service and made sure everything was ready for your visit.

Helpful
May 08, 2024

Came for an oil change and to check for a screeching sound from my brakes. Only charged me for the oil change and didn’t try to charge me for any unnecessary services or try to pressure me into any type More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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May 08, 2024 -

Ourisman Honda of Laurel responded

Great to hear you had a positive experience! It's refreshing when a service center prioritizes honesty and customer satisfaction. Thanks for sharing!

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