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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
639 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 639 reviews

June 13, 2024

Super timely regarding services and communicated effectively what needed to be done for my car More

by luvunoahbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 12, 2024

Everyone that we worked with was very nice, and Ray was very enjoyable to work with. More

by STONEYGIRL81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Niello Volkswagen responded

We are so glad that we had the opportunity to work with you, and that Ray and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Russo General Manager srusso@niello.com

Helpful
June 11, 2024

Your entire staff took great care of me and my vehicle. They really cared and fit me in to program my vehicle to the battery after I needed to have it replaced. Thank you Brent and everyone at Niello Volks More

by rlatimer5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jana
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Jun 11, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brent and the team met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
June 10, 2024

We had a wonderful experience buying our Atlas Cross Sport! Stephen was very informative, detailed and kind! More

by Brittany Scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Niello Volkswagen responded

Brittany, Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Stephen, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com

Helpful
June 10, 2024

Everyone was very helpful and kind! Steve was patient and took the time to explain everything about the car I purchased. More

by DOTYSHANNON4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Moreno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear Stephen and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

Helpful
June 09, 2024

Very friendly and professional service. Matt kept me updated on the status of my car and informed me very quickly when there was a change. Noelle VW was also very accommodating in getting m More

by christiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Niello Volkswagen responded

Thank you, Christiana, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
June 09, 2024

Tried to disconnect my dash cam. Do not like that at all. Very Sketchy but the work was fine but to be charged a man hour for a quick code check and test for a stored code rather tha More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Niello Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
June 08, 2024

Solid service at the service department. Jacob was a clear communicator so I always knew what to expect. Also I love his VW tattoo More

by DARTMORe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jun 09, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
June 08, 2024

Very friendly and efficient but patient crew. Oil change is worth the price and staff are honest about necessary versus optional repairs. More

by Suz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Niello Volkswagen responded

Suz, it's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
June 08, 2024

As always, the experience was smooth, the service was friendly and professional. Niello always goes the extra mile to keep my car running well. They even gave it a much needed wash! There were no pressu More

by JennSawtelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Niello Volkswagen responded

Thanks, Jenn, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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