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Metro Ford
Schenectady, NY
4,783 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,783 reviews
Verified Customer
Helpful June 12, 2024
Jay was extraordinary and getting my car fixed. He’s always wonderful. I don’t own a normal car it’s a 2005 Ford so that in itself is difficult but I always know Jay will make sure it gets fixed He’s always wonderful. I don’t own a normal car it’s a 2005 Ford so that in itself is difficult but I always know Jay will make sure it gets fixed More
by TMOREHO56
Employees Worked With
June 11, 2024
Picked up car and was literally pointed to the parking lot and said the car is parked over there. No going over the vehicle at all. The car was dirty. Greasy fingerprints all over the steering wheel as lot and said the car is parked over there. No going over the vehicle at all. The car was dirty. Greasy fingerprints all over the steering wheel as well as crumbs! Was not told the monthly payment was increased over $30 a month from what was agreed upon. Buyer beware!! More
by lori342005
June 10, 2024
Disappointing main request for checking 12 v battery dashboard notice need’s replacing was not addressed car door handle had black grease and had to clean off steering wheel dashboard notice need’s replacing was not addressed car door handle had black grease and had to clean off steering wheel More
by Cbutler17
Employees Worked With
Don’t recall at this late date
June 09, 2024
It was very good this time in the past I have had bad issues with the dealership most of the time. The first thing is they ask you did you buy the vehicle here for warranty work instead of state saying h issues with the dealership most of the time. The first thing is they ask you did you buy the vehicle here for warranty work instead of state saying how can we help you? More
by JOJODOG1963
June 09, 2024
Troy Hanlonakes sure I always get the best service. He is a valuable asset to your company. He is a valuable asset to your company. More
by Mark J Maloney
June 08, 2024
I didn’t feel like I trusted what the service advisor was telling me. I know a lot about car repair and what they were telling me was the problem didn’t seem feasible. I took the car back and turns out I w telling me. I know a lot about car repair and what they were telling me was the problem didn’t seem feasible. I took the car back and turns out I was correct. More
by Rather not
Employees Worked With
June 07, 2024
The service reps are very pleasant to work with and knowledgeable about the work to be performed knowledgeable about the work to be performed More
by fconsta46
June 06, 2024
This took way too long for a 10,000 mi service when I made my appointment a week in advance made my appointment a week in advance More
by SORVIS
Employees Worked With
