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Mercedes-Benz of Portland
Portland, OR
2,287 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,287 reviews
June 13, 2024
Mitchell was great to work with I love my new car! My only constructive feedback would be towards another salesman at the dealership . When I was in negotiations for the car another buyer also intere My only constructive feedback would be towards another salesman at the dealership . When I was in negotiations for the car another buyer also interested and when Mitchell stepped away from his desk the othersalesman came over, smiled, did not say a word to me and took the keys to show them the car to the other potential buyer. When Mitchell came back I had to bring it to his attention and ask him not to let them test drive the car since I was literally in the middle of my negotiations. When I spoke to Mitchell about my concerns, he did talk to someone else and they did not show the car, While, I understand that the car was technically not yet sold, the fact that I was sitting at the desk and discussing purchasing the car and the other salesman came and took the keys was very disrespectful to me. If I was not interested in the car Or talking about purchasing it I would have understood. I do understand the other buyer had driven down from Seattle to test drive it, but since I arrived before they did and had taken the car out for a test drive and was literally in discussions to purchase, the other salesman should have respected the current transaction and waited until he knew I was not interested before showing the car again or he could have at least had a conversation with Mitchell to let him know what was going on. In the end, I purchased the car and I'm happy with my selection. I am just providing Feedback which could help for future transactions with customers. More
by LAURIE.PHELPS
Verified Customer
Helpful June 12, 2024
I have confidence in the work done there. My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to get going home. More
by tdgodwin
June 08, 2024
Extremely difficult or impossible to contact the service department. They do not provide daily updates as to the status of your vehicle. My car was there for 10 days and I received only 1 phone call updatin department. They do not provide daily updates as to the status of your vehicle. My car was there for 10 days and I received only 1 phone call updating me. More
by s80t6v
Employees Worked With
June 07, 2024
Professional people and very helpful bought a car it was exactly what they said it was , very pleased with purchase. Thanks exactly what they said it was , very pleased with purchase. Thanks More
by broncysmithagriflite
Employees Worked With
June 07, 2024
Technology team unskilled, incurred. “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… More
by GOEFF.BROWN
June 06, 2024
There were equipment breakdown and my repairs were delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. More
by CRLPNN
Employees Worked With
June 06, 2024
I took my car in she said she would need it till a certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complime certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complimentary vehicle to drive. Just as bad as Beaverton dealership. More
by Kinseybud
Employees Worked With
June 05, 2024
Mitch is fantastic! Great customer service! He went above and beyond and even reached out after the purchase to see if I had more questions about how all the technology Great customer service! He went above and beyond and even reached out after the purchase to see if I had more questions about how all the technology works. More
by MARIONHAYNES
June 05, 2024
Great service and very informative. We will be bringing both of our cars back here for service. We will be bringing both of our cars back here for service. More
by S.SWORDEN
Employees Worked With
June 05, 2024
Had to come in twice. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. More
by Clovert
