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Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.2
535 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

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Showing 535 reviews

June 13, 2024

Top notch treatment far price great job service writer was very good he listened and did a great job More

by pondview20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding, Daniel Bolton, Michael Street, Jeff Kuzenzov, Elvin Rivera, Trish Backlund
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Helpful
June 13, 2024

There are no loaners available. Had to take a Lyft ride back-and-forth and I was promised the car would be washed and vacuumed and it was certainly not. I had to call at the end of More

by Laucfp
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Helpful
June 13, 2024

My sales person Nate is very good also Sam from finance so far so good More

by Marchioneq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Shannon, Sam Li
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Helpful
June 11, 2024

They were attentive and explained everything in detail about the service performed on my vehicle More

by Janet goodness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding
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Jun 13, 2024 -

Mercedes-Benz of Hanover responded

Hi Janet, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
June 11, 2024

Excellent service. Anthony the service representative was outstanding! He kept me informed the entire time of service progress. I Will definitely come back when my n More

by magovoni50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jun 12, 2024 -

Mercedes-Benz of Hanover responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
June 04, 2024

I was 15mins. early for my 8:45 appointment. I was taken as soon as I got there 👍🏽 Very, very courteous when spoken too about my business today. More

by d.Seaforth17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulding Bryson (Service Dept.)
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Jun 07, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 30, 2024

I wasn’t greeted right away, but timing for service was appropriate and as expected. Construction in the building was not disclosed earlier and left me and a friend to wander in the nearby plaza. I was als More

by Lopes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio
Report | Print
May 31, 2024 -

Mercedes-Benz of Hanover responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (781) 924-4200. We look forward to hearing from you.

Helpful
May 26, 2024

Brought my 2021 c300 for service and Kassidy was excellent! Fast and friendly service thank you very much!! More

by D2leo83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy
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May 28, 2024 -

Mercedes-Benz of Hanover responded

We're delighted to learn about your positive experience and the excellent assistance provided by Kassidy! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 23, 2024

Phelan & Sam were an awesome team and made my purchase at MB-Hanover a GREAT experience!! More

by Paulbrianlyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phelan Dussault, Sam Li
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May 23, 2024 -

Mercedes-Benz of Hanover responded

Congratulations on your new vehicle! We're thrilled that Phelan and Sam provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
May 23, 2024

Took me on time and kept me appraised throughout the service. Washed car,as well. More

by mjtt1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enunzio
Report | Print
May 24, 2024 -

Mercedes-Benz of Hanover responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
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