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McGovern Ford at Drum Hill
Lowell, MA
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My experience with the dealership was very professional and courteous showed pictures of problems gave me the opportunity to make discussions remotely and all repairs were done in a timely manner and courteous showed pictures of problems gave me the opportunity to make discussions remotely and all repairs were done in a timely manner More
It was great Carlos is wonderful and so is Brian. Thank you so very much Thank you so very much More
1st time at this dealer. Car was serviced and I received it in same condition as dropped off no trash in car, no fingerprints or grease marks, nothing broken (as with another Car was serviced and I received it in same condition as dropped off no trash in car, no fingerprints or grease marks, nothing broken (as with another Ford Dlr.) Only disappointment, service never called when car ready. I called service @ 1650 and they said oh yes, car is ready. Ticket said was ready about 1400... However, I would go back. Service staff was polite and courteous, everyone I met at the dealership was friendly and polite. They seemed genuinely interested in helping me get my vehicle repaired. Thanks! More
NICK MADE BUYING A NEW TRUCK A GREAT EXPERIENCE WE WILL DEFINITELY TELL ALLOUR FRIENDS ABOUT DEFINITELY TELL ALLOUR FRIENDS ABOUT More
It is a car dealership. One that is decently clean and the people seem nice enough. One that is decently clean and the people seem nice enough. More
The dealer helpfully sent me multiple reminders of my appointment time. They reviewed my service requests with me prior to starting work, and performed the services promptly, keeping in touch with me via appointment time. They reviewed my service requests with me prior to starting work, and performed the services promptly, keeping in touch with me via text throughout the appointment.. More
Rob is a awesome salesman everything went smooth couldn’t ask for better salesman thank you Rob couldn’t ask for better salesman thank you Rob More
Our experience with Rob was amazing. We had lots of questions, and Rob was patient above and beyond the call of duty in answering them. He encouraged us to look at several vehicles. He u We had lots of questions, and Rob was patient above and beyond the call of duty in answering them. He encouraged us to look at several vehicles. He understood that we needed time to make the right decision, and never rushed us. He even came in on his day off to complete the sale and instruct us about the various hi-tech feature of the car. When we discovered a minor factory defect, he worked with the service department to remedy the situation. His attention and care was genuine. We were also impressed by Paul, who did everything possible to get us all that we wanted at a fair price. A truly nice man with the patience of a saint. We have purchased many cars over the years, and have never had such a positive experience as we have had -- and expect to continue to have -- at McGovern. More
Best service and personal, best dealership in the area. Marc. H was great and knowledgeable. Marc. H was great and knowledgeable. More