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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
2,947 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,947 reviews

June 12, 2024

Courteous and professional service. Took time to explain contract and what extra services were performed. More

by tomrhoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Helpful
June 10, 2024

Purchased a new $60,000 bronco from this dealership 2 years ago. Came in for several warranty repairs and was told by the service manager that they don’t do loaners. When I asked politely one more time, More

by Davidss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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June 08, 2024

Outstanding customer service by all, from the service advisor to the cashiers. Completion time of service was met as promised. More

by 42779
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
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Jun 11, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had an outstanding experience at Mall of Georgia Ford, from the service advisor to the cashiers.

Helpful
June 08, 2024

Jason was as fair as he could be. Seong & Finance are not to be trusted. The last 2 lived up to the shady reputation of the trade. More

by MUELLER.M2.MPCS
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason, Seong, Finance guy- Kevin?
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Jun 11, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your recent experience at Mall of Georgia Ford. We appreciate your feedback on both Jason and the finance department. We're glad to hear that Jason provided fair and helpful service during your sales interaction. At Mall of Georgia Ford, we take customer trust very seriously, and anything less than complete transparency and ethical treatment is unacceptable.

Helpful
June 07, 2024

Service agent was very helpful and I got my car back on a timely fashion very good service More

by wmaycock1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that our service agent was helpful and that you received your car back in a timely manner. At Mall of Georgia Ford, we strive to provide exceptional service and ensure a smooth experience for all our customers. We appreciate your feedback regarding the attentiveness of our service agent and the prompt completion of your vehicle's repairs.

Helpful
June 06, 2024

Service advisor did a good job setting up pickup of my truck from home and brought it back to me. Great service. More

by MRCHIPS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that our service advisor provided exceptional service by arranging a convenient pickup and return of your truck for repairs.

Helpful
June 06, 2024

Cason understood exactly what was happening and would have the service technician jump on it. The problem was fixed readily. The environment was super friendly and professional. I would highly recommend More

by thh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason Alexander
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Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your recent outstanding experience at Mall of Georgia Ford! We are thrilled to hear that Cason, your service advisor, was attentive, efficient, and ensured your service needs were met promptly.

Helpful
June 05, 2024

Great service and honest pricing I bought two f150 from them. The service is easy to set up. More

by himda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that you've consistently received great service, honest pricing, and found it easy to set up appointments for your two F-150 trucks.

Helpful
June 05, 2024

excelente servicio muy profesional Isaiah me ayudo a conseguir el mejor trato… tenia un carro que estaba dañado y todavía debía dinero a otra financiera y tomaron el carro así en esas condiciones y no t More

by Carlos Madera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Montalvo
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Jun 11, 2024 -

Mall of Georgia Ford responded

Estamos tan contentos de poder darle la mejor experiencia posible! ¡Gracias por elegir Mall of Georgia Ford!

Helpful
June 04, 2024

Valet pickup service was very helpful. The service adviser was very responsive and kept regular updates on the repair work. More

by edanley
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your recent positive experience at Mall of Georgia Ford! We are thrilled to hear that you found our valet pickup service helpful and convenient.

Helpful
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