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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.8
381 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 381 reviews

May 31, 2024

My service rep, Stephanie B was very professional and courteous. She kept me informed about status of my vehicle. More

by kevinlamarrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
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May 31, 2024

Aubrey Bailey did an excellent job; always has. I have been a customer for over 8 years. Brendon and Blake has always taken care of me and my family. Thanks for everything. More

by Michael Burger
Recommend Dealer
Yes
Employees Worked With
Brendon Blake, Aubrey Bailey, John Diaz
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May 31, 2024

Pandora was exceptional! She went out of her way to make sure that my service experience was excellent. She was caring and thoughtful, and very detailed in explaining everyth More

by Rebirth4him
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora
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May 24, 2024

Larry Meade did a excellent job taking care of my vehicle. I would definitely use their service again. More

by rlangston74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
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May 24, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review about Larry! It is always our goal to provide our guests with top-quality experiences. We appreciate your business. Please do not hesitate to let us know how our team may serve you again!

Helpful
May 22, 2024

This dealership is very helpful. They take there time with you and make sure they answer all your questions. More

by Julius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
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May 22, 2024 -

Loyalty Nissan Richmond responded

Hi Julius, Offering quality and efficient service is so important to us. Thank you so much for this positive review about David! It is our pleasure to serve you. Please do not hesitate to reach back out to us!

Helpful
May 17, 2024

Roger Hodges was very kind and professional and kept me updated on my service. I'm very happy with the experience. More

by twalker23841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
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May 17, 2024 -

Loyalty Nissan Richmond responded

Thank you for sharing your positive experience with us! We are so glad that Roger got your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Take care!

Helpful
May 16, 2024

My experience was great. Kim my advisor walked me through the process and exceeded expectations. More

by barbrellaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in Service Dept
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May 16, 2024 -

Loyalty Nissan Richmond responded

Kim is happy to be of valuable assistance to you, and we greatly appreciate you taking the time to leave this 5-star review! Please do not hesitate to let us know how she and the team may be of further assistance to you.

Helpful
May 14, 2024

My experience at the Nissan dealer it's always Pleasant Roger Hodges getting into my appointment and out as promise excellent servicemen I highly recommend loyalty Nissan for service More

by cleolee14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
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May 14, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to share your experience. Roger is happy to be apart of putting you at ease and get your automotive needs swiftly taken care of. Your safety and satisfaction are of the utmost importance to us. Please drive safely!

Helpful
May 10, 2024

As always I was treated with dignity and respect Loyalty Nissan. My rep that day was Nick Howard. He was so polite and helpful. He explained what was done and what i needed to do. I am so grateful for t More

by kamin801
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Howard
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May 10, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that Nick provided you with nothing less. Please do not hesitate to let us know if there is ever anything more that we may help you with.

Helpful
May 07, 2024

Kim Turner was most attentive and helpful as our service representative when we had to bring our Nissan Frontier in for some safety recall fixes. She was friendly and very personable, and took the time to e More

by tmccollum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
May 08, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Kim this positive feedback! We are pleased to be of assistance to you throughout your visit and appreciate your business. Please do not hesitate to let us know if there is anything more that our team may help you with!

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