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Long Beach BMW
Long Beach, CA
765 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 765 reviews
June 10, 2024
BELOW AVERAGE for any dealership standard - sales person was somewhat nice. AFTER the sale of the car: -Ivan (sales person) stated that the car would be DETAILED but car was still dirty. -The WHEELS was somewhat nice. AFTER the sale of the car: -Ivan (sales person) stated that the car would be DETAILED but car was still dirty. -The WHEELS WERE FILTHY. Ivan stated all cars have brake dust. -At least 5 yellow POLLEN SPOTS still on the car. -There was glitter still on the seats, pearl bracelet on the floor, and even a SPIDER EGG in the door jam that was a funny observation I mentioned to Ivan before I test drove the car. -Front grill had stained water spots. -Windshield and rear had stained water spots (took a few washes to get that mostly removed). -Forgot to provide copy of carfax as promised. -Key fobs needed new batteries (not a big deal - I changed them myself). -Engine AIR FILTER WAS FILTHY so I had to change it - looks like it was never changed. Other: -Ivan (sales rep) promised to correct paint on the front and rear bumper. Never followed up with a date to come back after multiple calls and texts. Not a big deal, but seems odd to leave me hanging. -Ivan started working with another customer during the end of my deal, making me wait longer and no explanation. -He brought my girlfriend and I waters before the test drive, which was nice. Overall, I'm happy with the car after I cleaned it myself. I'm pretty easy going (also an enthusiast with 2 other BMWs), but I think BMW corporate would be embarrassed by this dealership. More
by L. Red
Employees Worked With
Ivan
Helpful May 27, 2024
The dealership was very helpful during the car purchasing process, and made sure that my car was delivered to me in perfect condition. Special thanks to Alan Atighi process, and made sure that my car was delivered to me in perfect condition. Special thanks to Alan Atighi More
by BN
Employees Worked With
Alan Atighi
May 24, 2024
The only thing I’m gonna say is when you buy a car do not engage in conversation with the finance manager and look at every line when you buy your car before signing the papers. And if there’s a question on engage in conversation with the finance manager and look at every line when you buy your car before signing the papers. And if there’s a question on one of the lines have him explain it and if your car payment is not where you want it don’t buy it. More
by Jesus freak
Employees Worked With
Sales person and sales manager, they were not the problem. It was the finance manager.
May 23, 2024
Good dealership but I didn’t feel as appreciated as at other dealerships. For example, I was left to stand outside for a long time while my car was being appraised, wondering what was going on/where my sa other dealerships. For example, I was left to stand outside for a long time while my car was being appraised, wondering what was going on/where my salesman went, whereas I could have been offered a seat inside in the air conditioning. But that said, I had mostly pleasant interactions with the staff, it just wasn’t above and beyond as I have experienced at other dealerships. More
by Boden
Employees Worked With
Alan, Sandy
May 20, 2024
Robert was very professional and knowledgeable. He knew the cars very well! He listened to us and found us the right car. Everything felt very upfront and there were no lies of underhanded trick He knew the cars very well! He listened to us and found us the right car. Everything felt very upfront and there were no lies of underhanded tricks. More
by Lauren M
Employees Worked With
Robert
