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Lithia Hyundai of Anchorage

Anchorage, AK

4.3
1,691 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,691 reviews

June 13, 2024

It's extremely hard to get ahold of anyone to make a simple service appointment. More

by CMOTZ82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Strickland
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Jessica is amazing, she goes above and beyond to make sure her customers are happy. I have now purchased six cars through Hyundai and she is one of the reasons I keep coming back. Tony is also another r More

by MandyE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Konstantynowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony (Manager)
June 12, 2024

The dealership was disorganized and several of the employees were dismissive or rude. They took an unreasonably long time to work on our car and did not communicate with us and we’re difficult to reac More

by NONE23
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Did not give name on phone
June 11, 2024

It was only a maintenance e visit and the person I worked with was fantastic. More

by VANCRAFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your positive feedback! We're delighted to hear that your maintenance visit went smoothly and that our team member provided fantastic service. We look forward to serving you again at Lithia Hyundai of Anchorage.

June 10, 2024

The entire experience was prompt courteous and high quality service. We were impressed with the salesperson’s knowledge of the product. More

by JANICECOULTER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lithia Hyundai of Anchorage responded

Janice, we're delighted to hear that you had a prompt and courteous experience with our team at Lithia Hyundai of Anchorage. Thanks for the kind words!

June 10, 2024

The whole team at Hyundai was amazing! Jess was fantastic and super helpful. Tony has followed up to make sure everything is great. More

by ASHLEY@AMES1.NET
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Konstantynowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mingus, Owen Luke
Jun 10, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for the wonderful feedback! We're delighted to hear that Jess and Tony provided excellent service at Lithia Hyundai of Anchorage. Enjoy your new ride!

June 08, 2024

I’ve been doing oil changes at your dealership since I bought the car. I only want synthetic oil and I Admit I don’t remember them asking or me indicating that. But I was disappointed when I noticed on th More

by CHUCKAK61600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Fuentes
Jun 11, 2024 -

Lithia Hyundai of Anchorage responded

Hi Chuck, thank you for your review, we apologize to hear about the oversight regarding the type of oil used during your service visit. Your preference is important to us, and we would like to ensure this doesn't happen again in the future. Please reach out so we can discuss how best to address this issue moving forward. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

June 06, 2024

My car was damaged while on Lithia Hyundai's lot back on September 20th 2023. They claimed that the damage never occurred on their property but refused to let me see any security camera footage of their lot More

by mwtyler95
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Lithia Hyundai of Anchorage responded

We apologize for the frustration and inconvenience you've experienced. It's concerning to hear about the lack of follow-through on our end, especially after an agreement was made. We want to make this right and ensure your car is properly taken care of. Please reach out directly so we can address this matter promptly. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

June 06, 2024

Every time I go in fir service I have issues. Customer service at this dealership has gone out the window. I have bought 3 cars through them and this will be the last one I ever buy from them. More

by LJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jun 10, 2024 -

Lithia Hyundai of Anchorage responded

It's disheartening to hear about your repeated issues with our service. We value long-term customers like you and regret that we've let you down. I'd appreciate the chance to discuss this further and make things right. Please reach out when convenient. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

June 05, 2024

My salesman was absolutely amazing! ! They helped me out and were extremely kind and attentive to my needs. I’ll be recommending all friends to this dealership. More

by XSTRONG1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel melin
Jun 06, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to hear that our team at Lithia Hyundai of Anchorage provided you with exceptional service! Thank you for recommending us to your friends, and we look forward to assisting them as well.

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