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Lexus of Pleasanton

Pleasanton, CA

4.9
755 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 755 reviews

June 12, 2024

Jason Portillo was so helpful to me and very responsive to my service request.He was able to squeeze my vehicle to his very tight schedule. He also made a very good recommendation on the preventive mainten More

by elmer_v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
June 10, 2024

Wife and I both purchased vehicles and the service was remarkable. Very Happy with the service and the vehicles. More

by mzumwalt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin and Hash
Jun 11, 2024 -

Lexus of Pleasanton responded

Congratulations mzumwalt and to your wife as well on your recent Lexus purchases and thank you for sharing of your experience with teammates, Kenny, Kevin and Hash while at our dealership. We are focused on learning and improving our guest experience as well as committed to becoming your Lexus ownership partner, so please feel free to let us know if there are ever any questions about your new Lexus vehicles! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 07, 2024

Jason and Lexus of Pleasanton were incredible to work with. I have purchased several cars from Lexus of Pleasanton, the sales and service have always been first rate. More

by bob.herzog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Jun 12, 2024 -

Lexus of Pleasanton responded

Thank you bob for sharing of your experience with Jason and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 04, 2024

The entire experience was very enjoyable. From meeting Russ at the Lexus dealership and discussing my vehicle needs and a test drive. Then it was a matter of finding my unicorn which was done More

by Tony T.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Berkowitz and Sayed.
Jun 05, 2024 -

Lexus of Pleasanton responded

Congratulations Tony on your recent Lexus purchase and thank you for sharing of your experience with teammates, Russell and Syed while at our dealership. We are focused on learning and improving our guest experience as well as committed to becoming your Lexus ownership partner, so please feel free to let us know if there are ever any questions about your new Lexus! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 31, 2024

Friendly salesman and follow up with my car order. The facility is clean and with a nice showroom More

by eric94501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Choy
Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you eric94501 for sharing of your experience with our teammate Greg while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 31, 2024

Brought my off brand car in and was helped by Forrest. He did a terrific job explaining everything and got me in and out. More

by Nancy
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you Nancyfor allowing us to earn your business and for sharing of your experience with our teammate Forrest and our service department. Keeping your vehicle safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 31, 2024

Service performed 20 minutes faster than normal. Service performed 20 minutes faster than normal. Service performed 20 minutes faster than normal. More

by rskerst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you rskerst for allowing us to earn your business and for sharing of your experience with our teammate Gary and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 31, 2024

We have been taking our RX to Lexus of Pleasanton for years. We have always had excellent service. Forrest is very upfront and communicates throughout the entire process. There are never any surprises More

by tiffanyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you tiffanyc for allowing us to provide care for your Lexus and for sharing of your experience with teammate Forrest. Keeping your Lexus RX safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 31, 2024

I moved to a different city 40 min away but found myself traveling back to Lexus Pleasanton because of the great customer service. I received a loaner car while my car received services. Jim was very helpf More

by blyons952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Jun 01, 2024 -

Lexus of Pleasanton responded

Thank you blyons952 for allowing our dealership to earn your business and for sharing of your experience with our teammate Jim and our Service Team. We are committed to your safety and keeping your Lexus running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 30, 2024

Wonderful service experience with Forrest. Brought my car in for an audio concern and they identified the issue and found I fell under a parts warranty! Contacted me when the part arrived an More

by LX Fan
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Drew Hopkins, Forrest Yee
May 31, 2024 -

Lexus of Pleasanton responded

Thank you LX Fan for sharing of your recent experience with teammates Nick, Drew and Forrest during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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