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Larry H. Miller Colorado Jeep

Aurora, CO

4.2
846 Reviews

350 S. Havana Street

Aurora, CO

80012

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Showing 846 reviews

June 10, 2024

Terrible customer service and a manager that doesn’t tell the truth. Be wary of this place More

by Jeep obsessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed, manager was Wes
Jun 13, 2024 -

Larry H. Miller Colorado Jeep responded

I'm sorry to hear about your negative experience with our service and management. We strive to provide honest and efficient service, and it’s disappointing to know we fell short. If we haven't had a chance to discuss this in person yet, please reach out to me directly. I look forward to resolving your concerns and improving our service. - Chris Staton, General Manager, (303) 309-8413

June 09, 2024

Everyone at the dealership were consummate professionals and helped me get the car I wanted. Kristyn helped us find the exact model we wanted. More

by cgrealy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Baca, Kristyn Sullivan, Chris Staton
June 08, 2024

Inconsistent information, major delays in repairs, left my car outside where hail significantly damaged it and left me to foot the bill, didn’t offer a loaner, takes forever to get in touch with someone. W More

by hankleflore
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Tackett
Jun 12, 2024 -

Larry H. Miller Colorado Jeep responded

Thank you for your feedback, Mike. I apologize for the inconsistent information and delays you experienced, and for the hail damage to your car while it was with us. This is not the level of service we aim to provide. If we have not discussed this personally by the time that you find this response, please feel free to reach out to me directly. I look forward to straightening this out! - Chris Staton, General Manager, (303) 309-8413

June 08, 2024

Very Friendly and professional! Listen to my concerns great service! Great atmosphere and very clean! More

by Jena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Fishel
June 07, 2024

Dropped my Wrangler off for an oil change. Two days later, I didn’t have my Wrangler and couldn’t get the service rep or the service manager to return multiple phone calls or texts. I finall More

by Tgfhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wes Studer - still waiting for him to return multiple calls and texts. Give him a zero. , Mike Fishel
Jun 12, 2024 -

Larry H. Miller Colorado Jeep responded

Thank you for sharing your experience. I apologize for the inconvenience you faced with the service and communication issues. This is not the experience we strive to provide our customers. If we have not discussed this personally by the time you find this response, please feel free to reach out to me directly. I look forward to straightening this out! - Chris Staton, General Manager, (303) 309-8413

June 06, 2024

Sales people were nice. Misrepresentations were made by the dealership when signing paperwork. Be careful. More

by jhofmeister
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyle Roberts
Jun 08, 2024 -

Larry H. Miller Colorado Jeep responded

Thank you for your feedback. I'm sorry to hear about your experience with the paperwork and any misrepresentations. It's crucial to us that all aspects of the car buying process are clear and transparent. If we haven't already discussed this directly, please feel free to reach out to me so we can address this further and ensure your concerns are resolved. I look forward to straightening this out! - Chris Staton, General Manager, (303) 309-8413

June 05, 2024

Sean was very knowledgeable and helpful. Danny was very thorough and quick! Overall very pleased with my experience. More

by tayloracker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Danny
June 04, 2024

Had an appt for oil change and also had a recall they were able to do both same day! Very friendly staff. Sean was my advisor. More

by Vivian_vdz
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean
June 02, 2024

We had a good experience here Kyle helped us find the exact car we were looking for and then we worked out a deal together so we were both happy More

by Sarah Koudsi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Roberts
June 01, 2024

Excellent service. The staff was responsive, prompt and friendly . I would definitely recommend. Thank you More

by Mattnetting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean (unknown)
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