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LaFontaine Volkswagen of Dearborn

Dearborn, MI

3.1
62 Reviews

2200 S Telegraph Rd

Dearborn, MI

48124

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Showing 62 reviews

September 15, 2024

Connor West was my sales rep. He was awesome! I was impressed by the way he took care of the little details. Connor wants to make sure you leave happy. He will drive over to anoth More

by jharden
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor West
Sep 20, 2024 -

LaFontaine Volkswagen of Dearborn responded

Hi, we're happy you found our staff to be so supportive during your experience here at LaFontaine Volkswagen Dearborn. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2023

I would put a zero, but I can’t. We were just there at 6pm and found that they ran our credit 9 times each. I advised our sales person Sean that we only wanted it ran 2 time and if m More

by philpytlowany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean,Christian , Matt Szabla
Sep 12, 2023 -

LaFontaine Volkswagen of Dearborn responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at Matt Szabla our General Manager at mszabla@lafontaine.com or 313-996-6033.

July 13, 2023

I recently went to dealership to look at a car I was interested in buying. Upon arrival I was met with the salesman. I did extensive research on the car prior to coming and pointed out that the dealersh More

by April C
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Sean Dunn
Sep 12, 2023 -

LaFontaine Volkswagen of Dearborn responded

Hi April, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to Matt Szabla our General Manager at mszabla@lafontaine.com or 313-996-6033 to speak to our manager directly.

April 16, 2023

I was told they could take me out of my lease and purchase the vehicle I'm in. Went in Saturday morning and they did everything they said. Bryant and Brenon. More

by melvinhendrix2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Poma
December 26, 2022

Very welcoming and my sales rep Christian was the best. I love my 2017 passat and I strongly recommend visiting. More

by kandigurl2421
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian
May 26, 2022

Yes! ! Choose Garrett in Livonia. This was my first time buying my own vehicle! Long story short, I’m 58 with credit in the 600’s, Garrett R. promised he More

by DJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Riedesel
April 30, 2022

Choose Garrett of Livonia! Buying a vehicle can be soo stressful and overwhelming, but I know now that it all depends on who you do business with. I wasn’t easy at all, but More

by D. Adams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett - Sales Associate Livonia
March 30, 2022

Told me they would get me out of my lease and give me 1900 as well. Went up there and after 45min the told me they would just get me out of my lease. I was lied to and treated poorly. I should them that More

by Cmcollins23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed.
Mar 30, 2022 -

LaFontaine Volkswagen of Dearborn responded

Good afternoon - first and foremost I apologize for your frustration and experience. By way of introduction, my name is Eric Lacy and I'm one of the VW managers. I would greatly appreciate the opportunity to hear more about your experience and can be reached via email: elacy@lafontaine.com. Appreciate your time and hope to hear from you.

Mar 30, 2022 -

Cmcollins23 responded

I will not be contacting you. Your staff need an overhaul. Please erase my info from your system. I sold my lease tiguan to another vw dealer. I will be dealing with them from now on.

March 06, 2022

Friday I went in to meet with Brandon Kaplan looking for a Sorento since I was told that employees could cross-sell. Through our text conversation and when I came in, I told him that I was interested in So More

by C.Bonds
Recommend Dealer
No
Employees Worked With
Brandon Kaplan
August 25, 2021

Very shady business. Finance department steals money from people. If I could give zero stars I would. Would NEVER do business at this location! More

by Stayawayfromhere
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Szabla
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