Key GMC of Rochester

Made an appointment over the phone, they never mentioned that they had moved, when I got to the new place they didn’t have my appointment on the books. I declined having my air filter replaced and I had to that they had moved, when I got to the new place they didn’t have my appointment on the books. I declined having my air filter replaced and I had to sign a paper saying I declined this service. More

Very nice newly built facility, friendly, knowledgeable staff. I showed up at 2 on a Saturday, test drove a new truck, made a very good deal on trade and new purchase. Was on my way home by 5:30. staff. I showed up at 2 on a Saturday, test drove a new truck, made a very good deal on trade and new purchase. Was on my way home by 5:30. More

We purchased a 2024 Terrain A24 . The entire experience was positive beginning with our salesperson Bob Corey. He was professional, extremely knowledgeable and friendly. Steve worked The entire experience was positive beginning with our salesperson Bob Corey. He was professional, extremely knowledgeable and friendly. Steve worked with us to attain our financing budget. We love our new car and highly recommend this dealership. More

My experience with Brandon Bradeen was a pleasant one from the very beginning. Brandon met us in the lot, and showed us what he had in our price range. after a few test drives, when we couldn't find what from the very beginning. Brandon met us in the lot, and showed us what he had in our price range. after a few test drives, when we couldn't find what we were looking for, Brandon checked some of the many dealerships in the Key auto group, and we found a vehicle that we wanted to drive. We were pleasantly surprised, when Brandon drove us to Portsmouth to road test the vehicle. Brandon proved to be very knowledgeable, and answered all of our many questions. This is why I will go there first, for my next purchase. More

Had a $500 deposit, on a used vehicle, upon arrival to complete the purchase, I was told, it was sold to someone else, and my deposit was only good for an hour, "lie", and , "your tra arrival to complete the purchase, I was told, it was sold to someone else, and my deposit was only good for an hour, "lie", and , "your trade was not worth what we offered", it was sold out from under me, I was likened to a no show dealer, (insulting) my deposit was a committed offer, salesman said, "oh, i wasn't here when the call come in, sales manager said" oh, i wasn't here when the call came in", seriously, this is xx, "no notation in the system, no call, no text, no email, not a shot, nothing", this is unprofessional, and poor business ethics , just horrible customer service " STAY AWAY" More

brought my car in on Thursday as it was stuck in 4wd and had som other on going issues told them my primary concern was the 4wd and they said they would look at the other issues Monday. Tuesday rolls around had som other on going issues told them my primary concern was the 4wd and they said they would look at the other issues Monday. Tuesday rolls around I call for an update and they said they refuse to work on my vehicle with no explanation. I asked to speak to a manager yet there was none to assist me. More

The crew there was great and easy to work with. They weren't overbearing but were attentive at the same time. I felt I got a great deal and the trade-in was very respectable. Recommended. weren't overbearing but were attentive at the same time. I felt I got a great deal and the trade-in was very respectable. Recommended. More

I'll start by saying I should have gone to Key Buick first...walked in and was asked right away "how can I help you?"...I told them the ordeal I was having with my vehicle they exhausted all options exp first...walked in and was asked right away "how can I help you?"...I told them the ordeal I was having with my vehicle they exhausted all options explained everything to me so I didn't feel left in the dark . I'm very appreciative they got my payment where I needed it be great experience highly recommended More

Excellent Always been friendly, courteous and professional. I don't have any other words that I can type. Keyboard has only select letters that I can use Always been friendly, courteous and professional. I don't have any other words that I can type. Keyboard has only select letters that I can use More