Key Chrysler Dodge Jeep RAM of Newcastle

Great sales experience. No pressure and all of my questions were answered. Dealership was comfortable to wait in. I had a great experience in 2002, and now a second great ex No pressure and all of my questions were answered. Dealership was comfortable to wait in. I had a great experience in 2002, and now a second great experience in 2024. More

Scott was extremely helpful in assisting me through the process of choosing a high quality vehicle. process of choosing a high quality vehicle. More

Very amazing group of people. Great work professionals. I Will definitely let friends know about this experience Great work professionals. I Will definitely let friends know about this experience More

DO NOT BUY FROM THIS DEALERSHIP! If I could give zero stars I would ! They are scammers! My husband and I had a deal to purchase a vehicle and were ready to pick it up but we were to If I could give zero stars I would ! They are scammers! My husband and I had a deal to purchase a vehicle and were ready to pick it up but we were told by Mike Callahan that it was sold to someone else!! He told us the sales manager; Scott Clement, would call us and explain! It never happened so I had to call them! They lied and told us a multitude of stories why it wasn’t available. Scott Clement is a BIG LIAR and extremely unprofessional! We were in the middle of asking him questions about why this happened and he hung up on us twice!! What a waste of time and energy! THEIR WORD MEANS ABSOLUTELY NOTHING!!!!! So BUYER BEWARE AND RUN AS FAST AS YOU CAN AWAY FROM HERE! More

STAY FAR AWAY FROM THIS DEALER! !! I brought my vehicle in February 2024 into because of all lights in my dash were on, the diagnose the gave was rodent damage. They said that the e !! I brought my vehicle in February 2024 into because of all lights in my dash were on, the diagnose the gave was rodent damage. They said that the engine wiring harness needed to be repaired or replaced. They gave me a loaner that had wires showing through the tires and they said it was "Their parts delivery vehicle" I had to complain to corporate about it being unsafe for me to get into an actual loaner. Was told that the wire tech quit and that they had to put the vehicle back together and figure out if I would have to take it somewhere else. Was told a wire tech from NH was supposed to come to New castle to replace the wire harness. At the end of May 2024 I received a call saying the jeep was done. Paid the bill turned the jeep on and all the lights on the dash were still on and I was told to "Drive it around for awhile they probably go out give us a call if they dont go out " they did not. I called and mentioned about the lights and they said "They repaired the left side it must be the right side is the problem, we only have one tech and he is booked out till August you should take it somewhere else." As of today may 31st issue still remains. In talks about a remedy to this issue. Almost $2000 dollars to receive a vehicle back with more lights on then I had when I brought it into them. More

This has to be the worst service department at a dealership in the State of Maine. dealership in the State of Maine. More

The entire process went pretty smooth. No complaints. I would buy from them again in the future No complaints. I would buy from them again in the future More

Charged me for work they did not perform but when I checked my invoice and confronted them they credited my account. checked my invoice and confronted them they credited my account. More

An absolutely fantastic buying experience! Everyone was extremely friendly and accommodating with none of the uncomfortable sales pressure you may find at other dealerships. My wife and 2 yo Everyone was extremely friendly and accommodating with none of the uncomfortable sales pressure you may find at other dealerships. My wife and 2 young children were there as well and they made sure all of us felt right at home and had the best car buying experience we could possibly have. Great day and great experience! We all love our new Jeep! Thank you! More

Very good service. Did the work as planned and on time, no surprises or drama. The way it should be! 😄👍 Did the work as planned and on time, no surprises or drama. The way it should be! 😄👍 More