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Ken Garff Honda of Orem

Orem, UT

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143 Reviews

195 E University Pkwy

Orem, UT

84058

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Showing 143 reviews

May 31, 2024

Brought in my car when every warning and emergency light came on all at once. I knew it had to be electrical (spark plugs or something), but I purchased the car just over a year ago and still had all the ma More

by austinworwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer
Jun 11, 2024 -

Ken Garff Honda of Orem responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Jason Hollinger, Service Manager jasonh@kengarff.com

March 05, 2024

Purchased a $48,000 Passport from Ken Garff Honda of Orem. Called up for the first oil change and they refused to get me in for another week. That's not express service as listed on their building a More

by markbishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer
Mar 20, 2024 -

Ken Garff Honda of Orem responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Jason Hollinger, Service Manager jasonh@kengarff.com

June 21, 2023

I was so pleased with the help I received from Rick Dawson. He was helpful in every way and stayed in contact with me regarding the van I was looking at. He called me several times and texted with d More

by cpstinger400
Recommend Dealer
Yes
Employees Worked With
Rick Dawson
Jun 22, 2023 -

Ken Garff Honda of Orem responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

January 13, 2023

We purchased a 2020 Ford Escape in September 2022. We have had so many issues in the past 4 months. Bought the extended warranty but have already spent $500 out of our pocket on repairs that weren’t More

by Dbevan60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lyle Kilpatrick
Jan 16, 2023 -

Ken Garff Honda of Orem responded

Hello , Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Lorenzo Case, General Manager lcase@kengarff.com

December 21, 2021

Best customer service by Lyle , Thanks x taking the time to talk to us , when we were walking away, while u were on your brake , Love the Accord More

by Omnh401
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyle kirckpatrick, Cornelio, Colton
September 23, 2021

Great service! I will buy my next car there! Jer Goldsmith was my advisor, very friendly. More

by jae566
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jer Goldsmith
September 19, 2021

Advisor Dan Hurtle and his team did a pretty crappy job. We took our toyota their from heber because we thought they were good but now our leaks luke a banshee, we will take our service elsewhere. They also More

by raulbalderas2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Hirtle
Sep 20, 2021 -

Ken Garff Honda of Orem responded

Hello raul balderas, Thanks for taking the time to share your experience. We want all of our customers to be happy with the time spent in our store so we are evaluating your review to see what we can do to make things right. Thank you. General Manager Lorenzo Case lcase@kengarff.com

August 09, 2021

Deseret is an old friend of mine who works there. He did a fantastic job of finding us an SUV that fit our needs and our finances. More

by thepulsiphyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desert Mulford
October 22, 2020

I bought a 2018 Honda CR-V EXL, it was brand new. The stereo kept on freezing up and I made several calls to customer service they said there was probably something with the electronics as they were not More

by JChristie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon, Scott
September 19, 2020

I very rarely leave a review for anything. Unfortunately, it appears that happy customers rarely leave reviews. Let me just say after many years in the car business I know first hand why car dealers get su More

by bhumbled1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorenzo
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