Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
194 Reviews

194 Reviews of Joseph Buick GMC - Service Center

Sort by
June 12, 2024

Grateful was able to fix everything quick and fast didn’t have to really do to much out of pocket or anything because of my warranty great customer service everybody More

by QWYNSEWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
June 06, 2024

Servicing my car was a pleasant experience. Very comfortable waiting area and staff is very knowledgeable. More

by sschnelzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Jun 06, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that Tommy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
June 05, 2024

Very pleased with my service at Joseph GMC. They were friendly and quick. They also provided me with complimentary drinks! More

by dallasyoung1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy in service
Report | Print
Jun 05, 2024 -

Joseph Buick GMC responded

Thank you, Dallas! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

Helpful
June 04, 2024

No wait. You did what we agreed to do. Friendly people. CR looked great after you washed it. That was a plus! More

by RUSSPUCKETTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

Helpful
June 02, 2024

Friendly, attentive, professional service manager. Forgot to wash car even after request. Uncomfortable discussion about needed brake work. More

by lindsapj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Report | Print
Jun 03, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
May 31, 2024

Great service from the dealership. Only provided me with the service I needed in a timely manner More

by JFLASHGORDON794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry in the service department
Report | Print
Jun 02, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

Helpful
May 25, 2024

Clean ,fast, and courteous ,, service manager came and explained other maintenance that needs to be done, All services was great. Thanks More

by AEOSTAPLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service techs
Report | Print
May 29, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
May 24, 2024

Service desk , was just rude . They lady checking me out was very nice and even was questioning my payment and the service desk saw that she was looking at the total and came back More

by ALLOWRY88
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a girl who was at service desk
Report | Print
Jun 01, 2024 -

Joseph Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
May 24, 2024

Wonderful experience. No problems. Service was quick and on time. Communication was great with no surprises. More

by GHAKEJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry, service dept.
Report | Print
May 29, 2024 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

Helpful
May 24, 2024

Greeted immediately. Told to make myself comfortable in the lounge. Lounge area is very clean and comfortable. Coffee available. In no time my service was complete and More

by jlkjackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
1
2
...
20