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Joseph Buick GMC

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
259 Reviews
Contact Dealership

8700 Colerain Avenue

Cincinnati, OH

45251

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Showing 259 reviews

June 12, 2024

Grateful was able to fix everything quick and fast didn’t have to really do to much out of pocket or anything because of my warranty great customer service everybody More

by QWYNSEWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
June 06, 2024

Servicing my car was a pleasant experience. Very comfortable waiting area and staff is very knowledgeable. More

by sschnelzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Jun 06, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that Tommy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
June 05, 2024

Very pleased with my service at Joseph GMC. They were friendly and quick. They also provided me with complimentary drinks! More

by dallasyoung1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy in service
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Jun 05, 2024 -

Joseph Buick GMC responded

Thank you, Dallas! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

Helpful
June 05, 2024

Found the vehicle that I had been searching for and at a competitive price. Vehicle was in excellent shape and Joseph Buick included a lifetime power train warranty. Happy with my purchase. More

by JGOEHR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I Shaune
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Jun 06, 2024 -

Joseph Buick GMC responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Helpful
June 04, 2024

No wait. You did what we agreed to do. Friendly people. CR looked great after you washed it. That was a plus! More

by RUSSPUCKETTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sensel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

Helpful
June 04, 2024

Everyone was super friendly and welcoming. My first car buying experience was much easier than I thought it would be! More

by jessica_norman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elisha Marcus
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Jun 05, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out, Jessica. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC! Enjoy your new car!

Helpful
June 02, 2024

Friendly, attentive, professional service manager. Forgot to wash car even after request. Uncomfortable discussion about needed brake work. More

by lindsapj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
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Jun 03, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
May 31, 2024

Great service from the dealership. Only provided me with the service I needed in a timely manner More

by JFLASHGORDON794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry in the service department
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Jun 02, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

Helpful
May 28, 2024

Could not have my my experience any better! Top notch customer service. Scott needs a raise! More

by DGOINS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sensel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Joseph Buick GMC responded

We are so glad that Scott had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Helpful
May 25, 2024

Clean ,fast, and courteous ,, service manager came and explained other maintenance that needs to be done, All services was great. Thanks More

by AEOSTAPLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service techs
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May 29, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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