Jim Hudson Toyota

Prices have dropped considerably on Tundras, especially the Hybrid. I spent three days looking online and this was one of the dealers I was looking at. I give two stars for their willingness to negotiate the Hybrid. I spent three days looking online and this was one of the dealers I was looking at. I give two stars for their willingness to negotiate and the discounts that offered were exceptional. However, after every discounted proposal they added in $1595 after the discount. Other dealers were removing their dealer options upfront or offered deep discounts on them. This would have been the deal if they would have left off or discounted the dealer options. Who needs a Deluxe Pin strip for $199? Few vehicles have a pin stripe these days and it does not add any functional value to the vehicle. Life time door cups for $498? Precut door cups are all over the internet for less than $20. Life time Window Tint for $499? A local installer who I have used for years will do the windows and put a strip across the top of the windshield for $200, with a life time warranty. Factory Floor Mats for $399? On vehicles with them listed a a Southeast Toyota Port Installed Option they are only $339. If you order them through a dealer parts department they retail for $179 and many have 10-20% discount on that price. Too many dealers are willing to do anything to move these trucks. Markups and market adjustments no longer exist, even on the TRD Pro which now goes for MSRP at most dealers. I don't understand this markup. I was told the bottom line is what matters. Adding back the dealer options erased their bottom line advantage. Depending on the vehicle you are looking for, like a Highlander, even with the add back may still result in a great deal so I would look here, but when looking for a vehicle with excess inventory on the lot and more being delivered every day, it doesn't work out. More

I've been going to Jim Hudson Toyota since I moved to the area in 2018. At the end of 2023, I decided to purchase a new car and give my business to the dealership as I had good experience with them for the p area in 2018. At the end of 2023, I decided to purchase a new car and give my business to the dealership as I had good experience with them for the past five years. Unfortunately, my experience was not only unprofessional and unethical, it may be considered criminal. I was in the market for a Grand Hylander Hybrid. Because of the popularity and the newness of the vehicle, I was told it would be 6-8 weeks before the car would arrive. No problem! I'm patient. 6-8 weeks came and went... after 3 months "my" car finally arrived. I went to the dealership to officially purchase the car. Abraham, my salesman, explained my car was being detailed but we could start the paperwork. I jokingly asked him if he was going to pull a "bait and switch." We both laughed. After signing several documents, they pulled my car to the front for me to see. While it "looked" like my car, I realized it was not the vehicle I ordered. Abraham acted surprised that it wasn't my car and grabbed Kendal, the sales manager. They acted shocked that is wasn't the correct vehicle. Then the two of them proceeded to tell me they had called me the day prior and said I agreed to purchase the "substitute" car -- I never received a call from anyone at Jim Hudson nor would I have agreed to accept the substitute vehicle as it did not have the items they knew I wanted in the Grand Hylander. (Why would they be surprised the "wrong" vehicle arrived, then proceed to tell me they had called the day before to ask if I wanted the substitute?) There is no doubt they would have proceeded with the deal and sold me a car I did not order or want had I not been observant and realized the vehicle was not the Grand Hylander Hybrid I agreed upon and had placed a deposit on. It is with great disappointment to know this dealership is dishonest and unethical. I cannot and will not recommend them to anyone in the market for a car. More

Vehicle delivered with malfunction on dash. Two dealerships disagreed over who should pay for repairs. Salesman did not remember telling me it would not be an issue to get fixed. Nothing to wor Two dealerships disagreed over who should pay for repairs. Salesman did not remember telling me it would not be an issue to get fixed. Nothing to worry about he said, the vehicle is under warranty. We will take care of it. Kaitlyn the customer relations manager was a breath of fresh air. She was an excellent mediator during the challenging talks. More

From starting on their website to driving away with a new car, stellar work from my sales associate, Angel Cedeno was terrific in meeting my needs, listening to my wants, working within all the limitations a car, stellar work from my sales associate, Angel Cedeno was terrific in meeting my needs, listening to my wants, working within all the limitations and exceeding expectations in completing the sale of my car! The finance team was great and the entire process took less than two hours, with two kids and two test drives! Great work! More

We have been looking at a Jeep on the lot for a couple weeks now. After stopping by the third time, we were once again told that the keys were not located and it wasn’t ready to sell. We asked for our veh weeks now. After stopping by the third time, we were once again told that the keys were not located and it wasn’t ready to sell. We asked for our vehicle to be appraised and after waiting an hour and we asked for our keys back, they decided to jump in our vehicle and take off. All the sales staff were standing around looking at their phones and could care less whether we were there or not. Needless to say, we left and went down the road and drove home in the exact model of Jeep at the Jim Hudson lot with way better service. We have bought several vehicles from Jim Hudson Toyota but they have now lost a customer. Very disappointed in Jim Hudson Toyota. More

My first purchase from Jim Hudson. Got a very good deal. Awesome team, Abraham, Kendall ,Brittany and Nike. Very patient and attentive! Got a very good deal. Awesome team, Abraham, Kendall ,Brittany and Nike. Very patient and attentive! More

This is my first car purchased from Jim Hudson Toyota. The sales person was knowledgeable and honest. The sales person was knowledgeable and honest. More

This is my second Toyota Highlander purchased from Jim Hudson Toyota. The second experience was probably the best. My sales associate Len Wall was fabulous. He answered all of me and my husband's question Hudson Toyota. The second experience was probably the best. My sales associate Len Wall was fabulous. He answered all of me and my husband's questions no matter what we asked. He was very knowledgeable about Toyota vehicles. I had a specific list of needs in a vehicle, and he got me everything I wanted under our overall budget. Our finance associate, Brittany, explained all of our payment information in detail which was great because the first time around in 2016 that part of our experience was awful. I would recommend Len at Jim Hudson to anyone. He did not pressure us to leave with a car the first day I went in. He allowed us to go home and give it some thought and if the car was still available to come back and see them. And that is what we did! More

I had a great experience here! Matthew Renfrow the salesman was fantastic and the financial manger, Cynthia Roe, was also wonderful. Both were very helpful in helping me buy my car Matthew Renfrow the salesman was fantastic and the financial manger, Cynthia Roe, was also wonderful. Both were very helpful in helping me buy my car! I would totally recommend them. More

This is the 3rd vehicle we've purchased at Jim Hudson. Their sales and service are impeccable. We've lived in 5 states and purchased many vehicles. This is by far, our best experience. Their sales and service are impeccable. We've lived in 5 states and purchased many vehicles. This is by far, our best experience. More