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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,188 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,188 reviews

June 12, 2024

Staff is friendly. The Auto service department has taken care of my issues in a quick and timely manner . More

by aliciatreatcdm.cfpp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Manley
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Helpful
June 10, 2024

MOST OF MY EXPERIENCES HAVE BEEN VERY ENJOYABLE INFORMATIVE AND POSITIVE THEIR CUSTOMER SERVICE IS AWESOME More

by jenkinscarl124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2024

I need my sales tax added in with my car payment they said they would help me out More

by TODDTOMLINSON14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Todd Tomlinson14, thank you for the high star rating! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jeremy Franklin Automotive! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Helpful
June 08, 2024

Had a very good experience with Jeremy Franklin Jesse Harding helped me find a 2021 Outlander in my price range and was able to get me financed in a few hours More

by langjd1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 06, 2024

Sold me a car with active recall, insist there is nothing wrong with the transmission yet it is getting worse, sold me a warranty that I didn’t agree to, laughed at me when I called with my concerns, rushed More

by ericarenefugitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ericarenefugitt, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience and falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.

Helpful
June 05, 2024

Everyone was very professional and patient. They got me in the car of my dreams and the payment I could actually afford. I was excited and I am a Franklin customer for Life. Thanks guys keep up More

by ebonyev06
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ebonyev06, thank you so much for your wonderful review! We are thrilled to hear that our team was professional and patient and that we were able to help you get into the car of your dreams with a payment you can afford. Your excitement and satisfaction mean the world to us, and we are honored to have you as a Franklin customer for life. We will certainly pass along your kind words to our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for your support, and we look forward to serving you again.

Helpful
June 04, 2024

Very nice & respectable people. Had a nice inventory of cars and got me the car that i wanted More

by synapse_twisted0m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Synapse_twisted0m, your wonderful feedback and rating mean a lot to us. Thank you for your fantastic review! We are delighted to hear that you found our team to be nice and respectable and that you were pleased with our inventory of cars. It's great to know that we were able to help you find the car you wanted. We strive to provide a wide selection of vehicles and exceptional customer service, so your positive feedback means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
June 04, 2024

Great sales people and customer service oriented. They make you feel very appreciated and welcome More

by holyvision2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Holyvision2001, thank you so much for the positive review! Thank you for your kind review! We are thrilled to hear that our sales team and customer service made you feel appreciated and welcome. Providing a warm and friendly atmosphere for our customers is a top priority for us, and it's wonderful to know that we succeeded in making your experience a positive one. Your feedback motivates us to continue delivering excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Helpful
June 03, 2024

The salespeople are all friendly and make you feel welcome. I, however, ran into a good bit of issues with my vehicle, and have now been solved, thankfully. I gave three stars, however, due to them se More

by taylor
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle, Ramses
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Jun 07, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Taylor thank you for taking the time to leave us your honest feedback. We are glad you found our sales team friendly and welcoming. However, we regret the issues you encountered with your vehicle and the delay in sending your title. We apologize for the inconvenience and frustration this has caused you. The delay in receiving your title and the oversight regarding the broken gas hatch are not in line with the standards we strive to maintain. We understand how important timely and transparent communication is, and we are sorry for any stress this situation may have caused. We are pleased that your vehicle issues have been resolved and that you were not charged for the repair at the dealership. We will use your feedback to improve our processes and ensure that such issues are addressed promptly in the future. To discuss your situation further and to see how we can assist you with any late fees or additional concerns, please contact our customer service manager. We value your business and are committed to making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Helpful
June 01, 2024

The work was quick and lots of nice people that help you out when you need it* More

by Cameron lindstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember
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Jun 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Cameron Lindstrom, we appreciate you taking the time to leave us this feedback. Thank you so much for your kind review! We are thrilled that you had a positive experience with our team. We pride ourselves on providing quick and efficient service, and it's wonderful to know that our staff was able to assist you when needed. Your feedback is greatly appreciated and will be shared with the entire team. We look forward to serving you again in the future!

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