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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.5
613 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 613 reviews

June 11, 2024

Tonya greeted me with professionalism. She was very accommodating with the service time as well as taking care of a ride home from the dealership. Did not end there!! She also had my car d More

by lisa.smith006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya 5 star
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Jun 12, 2024 -

Ira Ford Auburn responded

Hi, we're happy you found Tonya to be so supportive during your experience here at Ira Ford Auburn. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
June 10, 2024

In my experience, dealerships usually make your service experience at least a small step up from other mechanics but that was not the case here. There was nothing about this experience that would make me c More

by Amylkasik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 12, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered. Would you allow us an opportunity to make this right and restore your trust as a valued client? Please reach out to me using the contact information provided. I look forward, to speaking with you to understand more about what took place during your experience. Tom Toppan General Manager ttoppan@southshorebmw.com

Helpful
June 08, 2024

They're timely and professional. Very polite. I was always informed about what was going on. More

by tvazquez251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn, Keith Andes
Report | Print
Jun 10, 2024 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
June 03, 2024

Their service department needs a complete overhaul, it's one of the WORST dealships I've had to deal with, More

by snowplow1152001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Ostiguy, Andrew Dupuis
Report | Print
Helpful
June 01, 2024

Excellent at diagnosing hard to find problems and quickly fixing the problems. Communication from my service advisor and the assigned technician was great. More

by bruce_e_beverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier and Shawn R.
Report | Print
Jun 02, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 29, 2024

The place is clean. The staff is polite and I was in and out in about an hour. Definitely recommend. More

by Egouin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
Report | Print
May 30, 2024 -

Ira Ford Auburn responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 24, 2024

I just had a great experience with the service advisor Tonya. She was great. She let me know how long it would be and she was right on. She even gave me a coupon which save me some cash. She was kind and More

by Gordie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Report | Print
May 24, 2024 -

Ira Ford Auburn responded

We're delighted to learn about your positive experience and the great assistance provided by Tonya! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 24, 2024

From purchase to service this dealership is A+. Honest, reliable and fair. Also very respectful More

by beckiyerger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Haynes, Michael Nicoletti
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May 25, 2024 -

Ira Ford Auburn responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
May 23, 2024

Service was great. They offer pickup and drop off valet. Had an issue discovered upon drop off that they fixed free of charge. More

by Edogga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
Report | Print
May 24, 2024 -

Ira Ford Auburn responded

We are delighted to know that your experience was great! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 20, 2024

Was very satisfied with my service and Zack give him a big raise see you next time thanks More

by yz125f150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack, Michael Nicoletti, Kyle DePold
Report | Print
May 22, 2024 -

Ira Ford Auburn responded

Thank you for your kind words for our staff, we appreciate it!

Helpful
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