Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Honolulu Buick GMC

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.3
1,070 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
Contact Dealership
View Awards

2945 N Nimitz Hwy

Honolulu, HI

96819

Directions

By Type

Showing 1,070 reviews

June 11, 2024

I took my GMC to the first location and was unhappy with the quote. I got my vehicle towed to Cutter GMC and Mike was awesome. Great communication and the quote was way better. I have had nothing but a grea More

by JJ
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jun 11, 2024 -

Honolulu Buick GMC responded

Hi JJ, we're delighted to hear that Mike and the team at Honolulu Buick GMC Cadillac provided you with excellent service and a better quote. Thanks for recommending us! Come visit us again in the future!

Helpful
June 11, 2024

Micah did a great job taking care of my situation, he let me know what was going on and expedited getting the part needed to make the repairs. More

by B.CHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
Report | Print
Jun 12, 2024 -

Honolulu Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Micah and our service team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
June 10, 2024

I am pleased with my car. The team was hospitable. However, there are two things that would have made my buying experience and excellent one: 1) receiving my car with a full More

by DIOTA15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Nakama
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Honolulu Buick GMC responded

Thank you for your feedback! We're glad to hear you're pleased with your car and found our team hospitable. Your suggestions about the gas tank and keys are noted, as we strive to improve at Honolulu Buick GMC Cadillac. We appreciate your business and hope to see you again in the future!

Helpful
June 09, 2024

Very friendly, knowledgeable, fast and efficient service. I will definitely be back to service my truck! More

by Chantal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
Report | Print
Jun 10, 2024 -

Honolulu Buick GMC responded

Thank you for the kind words for our service department, Chantal! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
June 06, 2024

Service was pleasant efficient and staff was ready to address any concerns that I may have. More

by Malich87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Honolulu Buick GMC responded

Malich, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
June 06, 2024

Had no parts in stock had order made me pre pay before ordering them unbelievable More

by JIMPHILLIPINES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Honolulu Buick GMC responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced with our parts ordering process. Due to high demand and supply chain challenges, some parts may not always be in stock, requiring us to place special orders. Pre-payment is a standard procedure to secure these orders. We understand this can be frustrating and appreciate your patience. Our goal is to provide efficient and reliable service, and we are continually working to improve our inventory and ordering processes. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. Thank you, Kalai Mukawa - Sales Manager

Helpful
June 05, 2024

They did an excellent job keeping me updated on what issues they found and the cost. More

by David C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana
Report | Print
Jun 06, 2024 -

Honolulu Buick GMC responded

David, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
June 05, 2024

Very pleasant and kind staff, Salesman Akira and Finance Manager Andrew were top notch in answering questions and concerns I had before and after the sale. Absolutely no pressure at all, I said what I want More

by Tams
Recommend Dealer
Yes
Employees Worked With
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akira Wood, salesman
Report | Print
Jun 06, 2024 -

Honolulu Buick GMC responded

Thank you so much for your kind words for Akira and Andrew and for leaving us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
June 04, 2024

Excellent work on my trucks I'm very pleased no complaints. I would recommend Buick to all my family & friends More

by lionelkezera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
Report | Print
Jun 04, 2024 -

Honolulu Buick GMC responded

Lionel, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
June 03, 2024

Service scheduling was great though Micah. He kept me updated and on the progress of my vehicle while in service. Unfortunately about a week later one of my issues started accruing again. W More

by Gerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
Report | Print
Jun 03, 2024 -

Honolulu Buick GMC responded

We're sorry that your visit wasn't completely satisfying. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Helpful
1
2
...
107