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Honda Of Middleburg Heights

Middleburg Heights, OH

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Employees
Reviews
Vehicles
4.8
284 Reviews
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7700 Pearl Rd

Middleburg Heights, OH

44130

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Showing 284 reviews

June 14, 2024

very courteous and very organized. My appointment was at 10 - they took my car to the service area immediately. I was offered coffee or tea and pastries. My car was finished at 11. v More

by utot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 10, 2024

Very good. Everyone was nice. Felt comfortable. Information received abot car & extended warranty was clear. More

by deveshpatel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Buser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Knaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Honda Of Middleburg Heights responded

We're glad to hear you felt comfortable and well-informed during your visit to Honda of Middleburg Heights. Thanks for the positive feedback!

Helpful
June 09, 2024

My husband Waited an hour and a half for his oil change because someone messed up which car was next and then you sent me a picture and report on someone else’s car claiming it was my car. What if he fiasc More

by charlottejanekoch
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Haag
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Honda Of Middleburg Heights responded

Charlotte, I apologize for the mix-up and long wait your husband experienced. This is not the level of service we aim to provide, and I'd like to make things right. Please reach out so we can address this directly. Thank you, Brad Haag - Service Manager

Jun 10, 2024 -

charlottejanekoch responded

Truly the wait was one thing but the fact that you sent me a report on the car you took ahead of mine was the icing on the cake...it was then when you called my husband and argued that it was our car and our car had not even been worked on. When you make an appointment you expect that there might be a slight delay....no task can be completed on time every lsingle day with every car, but you don't expect and hour delay and then someone telling you the car they just worked on is your car when it clearly wasn't! must have been a tangled mix up ! I understand we are all human and we do make mistakes! At that point someone might have said "sorry you have to extend the wait? are you able to do that or should we reschedule? would a loaner help you could go get lunch? I'm not sure you can make that up my husband's lost time hanging around the repair center! He actually wanted to look at used or new civics and that is no longer possible at the repair center

Jun 10, 2024 -

charlottejanekoch responded

Please read the above response, Thank you for at least acknowledging the mistake

Helpful
June 08, 2024

Very friendly staff. Comfortable waiting area. Good information provided. Nice new service center. Adequate waiting time More

by Getncoffee6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Honda Of Middleburg Heights responded

Thank you for the positive feedback! We're glad to hear that our friendly staff and comfortable waiting area made your visit pleasant at Honda of Middleburg Heights. We appreciate your support!

Helpful
June 08, 2024

Great experience until the end hiccup. Advertised rate was 1.99-3.99%. They gave me 8.5% rate with credit score 835/850 top 5% in the country. I agreed to it so my daughter don’t get upset More

by Nedal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 10, 2024 -

Honda Of Middleburg Heights responded

Nedal, I'm sorry to hear about the issue with your financing rate. We strive for transparency and fairness in all our dealings and we expect the same respect and care for each and every customer, so it's concerning that you felt taken advantage of. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Matt Blaha, General Sales Manager - (440) 243-5577 - mblaha@fivestaronline.net

Helpful
June 01, 2024

Very knowledgeable and curtious staff. We had one hiccup during my Ridgeline purchase, no fault of theirs, and they came through with an alternative plan right away. The whole staff steppe More

by rogue1081
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Honda Of Middleburg Heights responded

Thank you for sharing your experience! We're glad our team at Honda of Middleburg Heights could provide a quick and effective solution during your Ridgeline purchase. Enjoy the new ride!

Helpful
May 27, 2024

We were very pleased with our salesman who helped us make some logical choices and bring home exactly what we were looking for! More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Robinson
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May 27, 2024 -

Honda Of Middleburg Heights responded

We're delighted to hear that our salesman helped you find exactly what you were looking for at Honda of Middleburg Heights! Thanks for sharing your positive experience with us. Enjoy your new vehicle!

Helpful
May 24, 2024

Shawn was great to work with, everyone were helpful the place is awesome very friendly More

by abarsoum
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Buser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Winkelmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Knaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Witherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Honda Of Middleburg Heights responded

We are glad to hear that Shawn and the team have been great to work with. Thanks for choosing Honda of Middleburg Heights!

Helpful
May 17, 2024

Fran was great to work with, very professional and she got the deal done in a timely fashion. Would definitely work with Fran again More

by drocky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Buser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran Kinion
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May 17, 2024 -

Honda Of Middleburg Heights responded

We're glad to know that Fran was able to provide you with a great experience at Honda of Middleburg Heights! We appreciate your feedback and are here for any of your future needs!

Helpful
May 11, 2024

Was greeted at my car when I pulled in. This was a new service building and I was not sure where to go. Reviewed the work order and sat down to wait for my car to be done. All went well. More

by DAFM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nathalia
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Jun 10, 2024 -

Honda Of Middleburg Heights responded

We're glad to know that you had a smooth experience at our new service building here at Honda of Middleburg Heights. We appreciate your feedback on the survey, we'll look into it and make necessary improvements. Thanks for taking time out to review us!

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