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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
1,465 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 1,465 reviews

June 10, 2024

Enjoyed working with Erin (Sales), Paul (Finance), and Ralph (Technology) during my recent visit to Hendrick Lexus Charlotte. They made the experience seamless and answered all of my questions. Would de More

by gohilsanjay
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Erin Gast, Ralph Yerkes, Ivan Blair
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Helpful
June 10, 2024

Have purchased several family vehicles from Hendrick Lexus in Charlotte over the years. The professionalism and courtesy of the employees, along with the Lexus vehicle performance, keeps me coming back More

by parkerjap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Gast - Sales, Ralph Yerkes - Technology
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Jun 12, 2024 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us!

Helpful
June 08, 2024

A personal note of thanks to Davis Machold for his knowledge , professional appearance and courtesy in dealing with me. David is someone I would ask for in the future. Thank you Lexus! More

by aliciarjesso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
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Helpful
June 08, 2024

My service advisor, Vanessa Hardley, is always accommodating in getting my car serviced in a reasonable amount of time. She does a fantastic job of explaining what issues I may be having with my More

by calvinthomasmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Helpful
June 07, 2024

They are helpful and friendly. Won’t give up getting something done for you and your veco More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jun 08, 2024 -

Hendrick Lexus Charlotte responded

Me, thank you so much for your high rating!

Helpful
June 06, 2024

I would like to Thank Dave MacHold for his outstanding service and personal attention when I bring my car in for service. Dave Machold is a 5 Star service manager. More

by ParisiM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Jun 07, 2024 -

Hendrick Lexus Charlotte responded

Parisim1, thank you so much for your high rating! Thank you so much again for your feedback! We hope you have a great day!

Helpful
June 06, 2024

All of the advisors are great to work with. David Machold took good care of me!! More

by tangie25w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Jun 08, 2024 -

Hendrick Lexus Charlotte responded

Tangie25w, we are glad we could help! Thank you, and have a fantastic day!

Helpful
June 05, 2024

Quick, professional and cooperative; you can’t get much better than that. I will return again for my next checkup. More

by KIMRAIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jun 08, 2024 -

Hendrick Lexus Charlotte responded

Kimraimo, your wonderful feedback and rating mean a lot to us.

Helpful
June 04, 2024

Vanessa Hardley did a wonderful job for me. The mechanic I had did a wonderful job. He checked everything. I have 90,000 miles on my Lexus and it is still running like brand new. More

by lacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jun 05, 2024 -

Hendrick Lexus Charlotte responded

Lacy, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Vanessa at Hendrick Lexus Charlotte.

Helpful
June 03, 2024

Good dealership and great service department Vanessa was my advisor and did a good job More

by mbaldwin77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
Jun 05, 2024 -

Hendrick Lexus Charlotte responded

Mbaldwin77, thank you so much for your high rating!

Helpful
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