Back

Germain Lexus of Naples

Naples, FL

4.9
2,098 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,098 reviews

June 08, 2024

Matt Christensen and Mike Parkinson were excellent, We have purchased three cars from this dealer and always have had exceptional service More

by Susan Fiorillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Christen
Jun 10, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review, Susan! We're thrilled to know how pleased you were with the support provided to you by Matt and Mike. Congrats on the new Lexus! Best wishes for awesome travels, from the whole team at Germain Lexus. Regards, Don Nelson - General Manager

June 07, 2024

Richard Brown is an excellent representative of Germain Lexus. All details in the service department were fully explained. he even give you a heads up on what may be needed during your next visit. More

by lhuenefeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Jun 07, 2024 -

Germain Lexus of Naples responded

Thank you so much for leaving Richard this amazing review! We are glad to hear that Richard took exceptional care of you and your automotive needs. We are happy to know that he was excellent and all the details were fully explained. Please do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson - General Manager

June 07, 2024

My Service Advisor, Mr. Hector Perez is tops! Keeps you informed & updated on your vehicle’s status. Top Notch guy! More

by SGT531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez
Jun 10, 2024 -

Germain Lexus of Naples responded

That's awesome! Thank you for always trusting Hector and the Germain Lexus team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Regards, Don Nelson - General Manager

June 05, 2024

Our sales representative Cary Vhugen was helpful and professional in this process. Also the Germain dealership facility was very clean and accommodating to our needs. More

by DHENRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cary Vhugen
Jun 07, 2024 -

Germain Lexus of Naples responded

Dhenry, We greatly appreciate you for leaving Cary this remarkable review! We are honored to have had the opportunity to work with you and we are glad that Cary could provide you with top notch service. We are delighted to know that she was very helpful and professional. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Germain Lexus team! Regards, Don Nelson - General Manager

June 03, 2024

Sal Pellicciotta knowledge, experience, and personality provided me with the confidence I needed to feel secure in my purchase. More

by gerryc2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Pellicciotta
Jun 07, 2024 -

Germain Lexus of Naples responded

Gerry, Providing immaculate service is so important to us here at Germain Lexus and we are glad that Sal's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was knowledgeable and this provided you with the confidence you needed to feel secure in your purchase. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team! Regards, Don Nelson - General Manager

May 30, 2024

Great service manager in Michael Cooley. Did a great job. Lexus is first class snd Germain Lexus is a great dealership. More

by ralphsonntag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cooley
May 31, 2024 -

Germain Lexus of Naples responded

Thank you for reporting on the exceptional work Michael and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus! Regards, Don Nelson - General Manager

May 30, 2024

My visit for my complimentary service to my Lexus NX 300 exceeded my expectations! Scott Joiner went above and beyond his duties to make me feel confident and comfortable . I am most grateful. Peggy McCou More

by peggymccourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
May 31, 2024 -

Germain Lexus of Naples responded

Thanks so much, Peggy! We're delighted the value of Scott's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment. Regards, Don Nelson - General Manager

May 29, 2024

After finding out that my last and fantastic rep John McCloskey had been promoted and I was given a new rep, I was a little disappointed. But, Scott Joiner was the new rep, and I feel I will still be in More

by Mindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
May 31, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know Scott did a great job, Mindy! Making your service visits pleasant and thorough are our top priorities. Thank you for making Germain Lexus your #1 choice for service. Regards, Don Nelson - General Manager

May 29, 2024

I'd like to give a shout out to Alex DePew. My service experience was a very positive one. Will definitely return. More

by FS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
May 31, 2024 -

Germain Lexus of Naples responded

FS, thank you for sharing positive feedback on Alex! We want all of our guests to be treated to service that is informative and reliable, so we're happy that's exactly what Alex provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

May 28, 2024

Just want to say Michael Gooley, my service representative, went to bat for me to make sure my car window repair was covered under my warranty. Very professional. More

by johndowneylaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
May 28, 2024 -

Germain Lexus of Naples responded

John, thanks for the fantastic review of Michael! Michael is the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle at this visit. Thank you for continuing to choose Germain Lexus for your automotive needs! Regards, Don Nelson - General Manager

1
...